Booking & Guest Relations Executive

StayoIndia; Satna; Remote; INR 279,000 - 391,000; Full time

Job summary

StayoIndia is a remote-friendly platform offering long stays and workation accommodations across India. The Booking & Guest Relations Executive handles enquiries, confirms bookings, and coordinates with guests and partners to ensure accurate information and smooth experiences.

The role covers guest check-in/check-out, handling questions, and guiding guests to suitable options within budget. Prior experience in hospitality or travel is advantageous, with high school completion required.

Qualifications

• Strong guest relations and customer service skills.
• Clear and professional communication, including phone etiquette and concise messaging.
• Sales skills to convert enquiries into bookings and promote suitable options.
• Receptionist duties including front desk operations, bookings, and organized records.
• Basic computer proficiency and experience with booking/CRM systems is beneficial.
• Hospitality/travel or related field experience is an advantage; flexible hours may be needed.

Responsibilities

• Handle booking enquiries and confirm reservations with accuracy.
• Coordinate with guests and property partners to share timely information.
• Assist with check-in/check-out and respond to questions and concerns.
• Support sales conversions from leads and provide professional service via phone, email, and in person.
• Maintain reservation records and collaborate with internal teams to resolve issues and improve the guest experience.

Skills

Guest relations

Customer service

Communication

Sales

Receptionist duties

Booking/CRM systems

Attention to detail

Flexible hours

Education

High school diploma; hospitality-related preferred

Tools

Booking/CRM systems

Job description

Company Description

StayoIndia is a curated accommodation discovery and booking platform specializing in long stays, monthly rentals, and comfortable homestays across India. The company focuses on making multi-week and multi-month stays simple, convenient, and comfortable for travelers, remote professionals, and people relocating. StayoIndia offers long-stay and workation-friendly options that match different lifestyles, durations, and budgets across various destinations in India. The platform also provides direct enquiry support to help travelers plan their extended stays and enables property owners to connect with guests seeking longer bookings. Guided by the philosophy "Stay Longer. Feel at Home," StayoIndia aims to make extended living feel as comfortable as home.

Role Description

The Booking & Guest Relations Executive is a full-time, remote job. This role is responsible for managing booking enquiries, confirming reservations, and coordinating with guests and property partners to ensure accurate and timely information is shared. The executive will handle guest check-in and check-out processes, respond to questions and concerns, and provide guidance on accommodation options that suit guest needs and budget. Daily tasks include maintaining reservation records, supporting sales conversions from leads, and delivering professional customer service through phone, email, and in-person interactions. The role also involves collaborating with internal teams to resolve issues, improve the guest experience, and uphold StayoIndia's standards of comfort and reliability.

Qualifications

• Candidates should possess strong Guest Relations and Customer Service skills to provide a welcoming, solution-oriented experience for all visitors and guests.
• Candidates should possess clear and professional Communication skills, including confident phone etiquette and the ability to write concise, accurate messages.
• Candidates should possess Sales skills with the ability to convert enquiries into bookings and promote suitable accommodation options to guests.
• Candidates should possess Receptionist Duties capabilities, including handling front desk operations, managing bookings, and maintaining organized records.
• Relevant skills such as basic computer proficiency, experience with booking or CRM systems, and attention to detail are highly beneficial.
• Prior experience in hospitality, travel, or accommodation services is an advantage, along with the ability to work flexible hours when needed.
• A minimum of a high school diploma; a degree or certification in hospitality, tourism, or a related field is preferred.