Executive – Sales (Reservations)

StayVista; Mumbai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Villa discounts

Job summary

StayVista is seeking an Executive to present villa offerings, negotiate rates, and close deals with clients. You will maintain and grow relationships with existing customers while hitting sales targets and exploring up-selling or cross-selling opportunities to maximise revenue and enhance the guest experience.

You will handle inquiries, assist with reservations over calls, email, or website, process payments, and keep accurate records in the company database, contributing to StayVista's growth

Qualifications

• Experience in hospitality sales and guest communications.
• Ability to negotiate, close deals and upsell services.
• Experience with reservations and payment processing.

Responsibilities

• Present product offerings, negotiate accommodation rates, and close deals.
• Maintain and grow relationships with existing clients while pursuing sales targets.
• Identify opportunities for up-selling or cross-selling services such as Food & Beverages or events to maximise revenue.

Skills

Guest communication

Negotiation

Relationship building

Upselling

Reservation management

Education

Bachelor’s degree in Hospitality

Job description

Location: Mumbai

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a Executive at StayVista, you will be responsible for presenting product offerings, negotiating accommodation rates, and closing deals. You will also focus on maintaining and growing relationships with existing clients, while working towards achieving sales targets. Additionally, you will identify opportunities for up-selling or cross-selling services such as Food & Beverages or events, to maximise revenue and enhance the overall client experience.

About You

• Responding to guest inquiries and providing information about available properties and other services.
• Assisting guests to make reservations over the call, via email, or website.
• Processing payments, confirming reservations.
• Up-selling additional services and F&B to increase revenue.
• Maintaining accurate records of reservations and customer interactions in the company's database.
• Handling any guest complaints or issues in a professional and timely manner.
• Providing excellent customer service and building long-term relationships with clients to encourage repeat business.
• Minimum 0 - 1 year of relevant experience.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them!

• Bachelor’s degree with relevant hospitality experience.

Key Metrics: what you will drive and achieve

• Total Revenue (Stay + F&B + Add-ons)
• Stay Conversion Ratio
• F&B Revenue Contribution
• Audit Compliance Score

Our Core Values:

• Curious: Here, your curiosity fuels innovation.
• User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
• Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
• Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioural Competencies – How We Work Together

• Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.
• Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.
• Leadership: You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team’s successes and failures.
• Customer Centricity: You know your customers’ business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop.
• Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.
• Result Orientation: You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis.
• Planning and Organizing: You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards.
• Communication: You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.