Booking Coordinator

Falcon Cargo; New Delhi; On-site; INR 250,000 - 380,000; Full time

Job summary

Falcon Cargo in Delhi is seeking a cargo bookings executive to accept and process bookings from walk‑ins, phone calls and online inquiries. You will prepare receipts, invoices, LR and other shipment documents, and verify details before booking.

You will coordinate with operations and drivers for loading, dispatch and delivery updates, track shipments, handle customer complaints, maintain daily records and ensure compliance with company policies and safety guidelines.

Qualifications

• Experience in cargo bookings and related documentation.
• Strong customer service and communication skills.
• Attention to detail for verification of shipment details.
• Ability to coordinate with operations and drivers for loading and dispatch.
• Experience handling customer complaints related to bookings or deliveries.

Responsibilities

• Accept and process cargo bookings from walk-in customers, phone calls, and online inquiries.
• Prepare booking receipts, invoices, LR (Lorry Receipt), and other shipment documents.
• Verify shipment details, weight, packaging, and destination before booking.
• Coordinate with operations and warehouse staff for cargo loading and dispatch.
• Track shipments and provide delivery updates to customers.
• Coordinate with delivery staff and drivers to ensure timely and safe delivery of consignments.
• Verify Proof of Delivery (POD) and update delivery status in the system.
• Handle customer complaints related to booking, delays, damaged cargo, or delivery issues.
• Maintain daily booking, dispatch, and delivery records.
• Follow up on pending deliveries and undelivered shipments.
• Coordinate with other Falcon Cargo branches for smooth movement of cargo.
• Ensure proper handling of cash collections, booking charges, and delivery payments.
• Maintain cleanliness and organization of booking documents and records.
• Follow company policies, operational procedures, and safety guidelines.
• Perform any additional operational duties assigned by the Branch Manager.

Skills

Booking coordination

Customer service

Documentation

Shipment tracking

Communication with drivers

Job description

Key Responsibilities

• Accept and process cargo bookings from walk-in customers, phone calls, and online inquiries.
• Prepare booking receipts, invoices, LR (Lorry Receipt), and other shipment documents.
• Verify shipment details, weight, packaging, and destination before booking.
• Coordinate with operations and warehouse staff for cargo loading and dispatch.
• Track shipments and provide delivery updates to customers.
• Coordinate with delivery staff and drivers to ensure timely and safe delivery of consignments.
• Verify Proof of Delivery (POD) and update delivery status in the system.
• Handle customer complaints related to booking, delays, damaged cargo, or delivery issues.
• Maintain daily booking, dispatch, and delivery records.
• Follow up on pending deliveries and undelivered shipments.
• Coordinate with other Falcon Cargo branches for smooth movement of cargo.
• Ensure proper handling of cash collections, booking charges, and delivery payments.
• Maintain cleanliness and organization of booking documents and records.
• Follow company policies, operational procedures, and safety guidelines.
• Perform any additional operational duties assigned by the Branch Manager.