BMC Truesight Expert

PradeepIT Consulting Services Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PradeepIT Consulting Services Pvt Ltd is looking for an experienced TrueSight Operations Management specialist to install, upgrade, integrate, administrate, and configure TSOM (v10.x+). You will handle Patrol Agents on Windows, Linux, AIX, and Solaris, and work on complex event management and reporting tasks.

You will design integration solutions with third-party tools and ensure scalable TSOM architecture while supporting TSOM-Remedy ITSM integrations.

Qualifications

• Experience with BMC TrueSight Operations Management.
• Capability to install, upgrade, integrate, administer, and configure TSOM (v10.x+).
• Hands-on with Patrol Agents on Windows, RHEL, AIX, Solaris.
• Experience with 3rd-party integration for event and performance management.
• Experience with TSOM reporting (Smart reporting and OOTB).
• Knowledge of Datacenter IT infrastructure, Unix/Windows, Virtualization.
• Helix upgrades/migrations experience.
• Good communication about major incidents to business.

Responsibilities

• Design and implement integration solutions with 3rd party tools for event and performance management.
• Troubleshoot Patrol Agent and TrueSight server components to resolve issues.
• Configure and optimize TrueSight architecture to scale with growing infrastructure.
• Develop and maintain TrueSight reports using TSOM Smart reporting and OOTB reports.
• Support TrueSight-Remedy ITSM integration and enhancements.

Skills

BMC TrueSight Operations Management

Installation/Upgrade/Integration/Admin

Troubleshooting

Event Management

Integration with 3rd party tools

Architecture design

Reporting

Unix

Windows

Virtualization

Tools

Patrol Agents (Windows, RHEL, AIX, Solaris)

Patrol Central

RT/Console server/PCM components

TSOM reporting tools

Helix upgrades/migrations

Job description

• Strong experience with BMC TrueSight Operations Management
• Should know how to perform installation, Upgrade, integration, Administration, configuration (Especially with version 10.x & later)
• Strong experience in installation of Patrol Agents on Windows, RHEL, AIX, Solaris OS
• Experience in working on knowledge modules like DB, Websphere, Exchange, Sentry hardware, Sentry monitoring studio etc. along with basic KMs like OS,LOG,URL
• Must have working knowledge of custom KMs
• Troubleshooting skills to resolve Patrol Agent, TrueSight server component issues
• Strong Experience in Event Management policy Administration, configuration
• Experience in Design & implementation of integration solutions with 3rd party tools for event & performance management
• Experience with TrueSight-Remedy ITSM integration, troubleshooting, enhancements
• Working knowledge of MRLs, custom classes
• Hands-on experience in configuring & designing reports using TSOM Smart reporting, OOTB TrueSight reports
• Experience in Analyzing environment & event data to fine tune & reduce instance, event count
• Ability to review, analyze, fine tune & enhance TrueSight architecture & its components as per growing infrastructure & customer requirements
• Experience with Patrol Central, RT, Console server, PCM components
• Knowledge of Datacenter IT Infrastructure components, Unix, Windows OS, Virtualization
• Hands on experience on BMC Helix and upgrades/ Migrations.

Good to Have :

• Infrastructure knowledge on Operating system and Database
• Good communication skills set, Understand and clear communication to the business on impact of major incidents