Helix TrueSight and Automation Consultant

BMC Software; Delhi; In loco; INR 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

BMC Software in Gurgaon is seeking an AMS Consultant to provide post-implementation and ongoing operational services for BMC Helix tools, focusing on TSSA/BSA and BHAC. You will handle platform administration, automation, remediation planning, and reporting in a high-volume, customer-facing environment.

The role requires extensive hands-on experience with TSSA/BSA and BHAC, along with patch management across Windows, Linux, and UNIX, and strong ITIL-aligned practices.

Competenze

• Bachelor's degree in engineering, computer science, IT, or related discipline.
• 5-15 years of relevant experience in managed services or enterprise production support.
• Extensive experience with BMC TrueSight Server Automation (TSSA/BSA).
• Hands-on experience with BHAC (formerly TSAC), including vulnerability remediation and patch management.
• Experience in server patching for Windows, Linux, and UNIX; RBAC and software distribution.
• Ability to create and manage automation content and customer-specific reports.
• ITIL knowledge with incident, problem, change and release management experience.

Mansioni

• Provide L2/L3/L4 operational support for TSSA and BHAC per SLAs and procedures.
• Administer and maintain TSSA/BHAC components, schedules, catalogs, and connectors.
• Troubleshoot issues across applications, platforms, integrations, and databases.
• Plan and execute server patching and remediation across Windows, Linux, UNIX.
• Utilize BHAC to support vulnerability remediation and mapping to content.
• Create automation jobs, dashboards, and operational reports per customer needs.
• Support patching and software deployment via TSSA, including testing and rollout.
• Monitor platform health, performance, and risk; update runbooks and metrics.
• Assist product upgrades, patches, hotfixes, and configuration improvements.
• Coordinate with service owners and internal teams for delivery and dependencies.

Conoscenze

L2/L3/L4 support

TSSA/BSA

BHAC

Patch management

RBAC

Automation scripting

ITIL practices

Monitoring & reporting

Formazione

Bachelor's degree in engineering or related field

Strumenti

BHAC

TSSA/BSA

NSH/PowerShell

RBAC tooling

Descrizione del lavoro

You may occasionally be required to travel for business

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

BMC Helix Global Services Delivery (GSD) is responsible for delivering BMC Helix solutions to customers worldwide. The organization provides opportunities to solve complex business and operational challenges through a consultative approach, manage current BMC technologies, and help customers maximize value from their investments.

The AMS Consultant will provide post-implementation and go-live operational services for the Customer environment, with primary responsibility for BMC Helix TrueSight Server Automation (TSSA) and BMC Helix Automation Console (BHAC). The role combines platform administration, automation, vulnerability remediation enablement, troubleshooting, reporting, upgrades, and continuous service improvement in a high-volume, customer-facing managed services environment.

Here is how, through this exciting role, YOU will contribute to BMC Helix's and your own success:

• This is an on-site role at the Gurgaon location.
• Provide L2/L3/L4 operational support for TSSA and BHAC in line with agreed SLAs, operational procedures, and availability commitments.
• Administer and maintain TSSA and BHAC components, integrations, job schedules, content, catalogs, connectors, and supporting infrastructure.
• Troubleshoot application, platform, integration, authentication, database, agent, scan, patch, deployment, and reporting issues through structured problem management.
• Plan and execute server patching and remediation activities across Windows, Linux, and UNIX environments, including pre-checks, scheduling, deployment, validation, exception handling, and rollback coordination.
• Use BHAC to support vulnerability remediation workflows by importing or synchronizing vulnerability data, mapping vulnerabilities to remediation content, planning remediation, managing exceptions, and tracking closure status.
• Create and maintain automation jobs, packages, compliance rules, patch policies, remediation plans, dashboards, and operational reports based on approved customer requirements.
• Support application patching and software deployment through TSSA, including requirement gathering, package creation, testing, rollout planning, deployment, validation, and documentation.
• Monitor platform health, capacity, job performance, agent coverage, failed activities, backlog, and remediation progress; proactively identify and address risks.
• Recommend and plan product upgrades, patches, hotfixes, configuration improvements, and adoption of relevant new capabilities.
• Follow ITIL-aligned incident, problem, change, release, configuration, and knowledge management practices.
• Work closely with Customer service owners, infrastructure teams, security teams, application owners, BMC Helix Support, and internal stakeholders to coordinate delivery and resolve dependencies.
• Prepare service reviews, operational metrics, dashboards, root cause analyses, knowledge articles, runbooks, and continuous-improvement recommendations.
• Participate in shift operations, planned weekend activities, major incident support, and on-call coverage as required.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Bachelor's degree in engineering, computer science, information technology, or a related discipline.
• 5-15 years of relevant experience, including hands‑on work in a managed services or enterprise production support environment.
• Extensive experience in implementation, administration, configuration, and support of BMC TrueSight Server Automation (TSSA/BSA)
• Hands‑on experience with BMC Helix Automation Console (BHAC, earlier TSAC), including vulnerability remediation and patch management use cases.
• Experience with server inventory, compliance, patch management, software distribution, application deployment, and role‑based access control (RBAC).
• Experience deploying and configuring patch management for Windows, Linux, and UNIX servers.
• Ability to create and manage depot objects, packages, jobs, schedules, policies, compliance templates, remediation content, and customer‑specific reports.
• Knowledge of TSSA architecture and components, including application servers, file servers, RSCD agents, databases, authentication, and high‑availability considerations.
• Understanding of BHAC integration with TSSA and vulnerability management data sources, along with remediation planning, execution, and status reporting.
• Working knowledge of Windows, Linux, and UNIX operating systems; networking, database, security, and infrastructure concepts.
• Knowledge of automation or scripting using tools such as NSH, PowerShell, shell scripting, or equivalent technologies.
• Experience managing product upgrades, patches, hotfixes, disaster recovery readiness, performance tuning, and platform health checks.
• ITIL knowledge and practical experience with incident, problem, change, release, and service‑level management.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves—and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.

( Returnship@BMC )

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job.