Assistant Manager - ISG-ISG

ATAIN; India; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

ATAIN is seeking an experienced L3 Infrastructure and Endpoint Management Engineer in India. You will manage BCM, TSSA, and MECM environments, handle OS deployment, patching, software distribution, and automation, while resolving incidents and improving operational efficiency.

You will design and run automation workflows, optimize provisioning, and ensure compliance across large-scale enterprises. Strong troubleshooting and collaboration with vendors are essential for success.

Qualifications

• Experience in enterprise endpoint management and OS deployment.
• Proven ability to manage patching, software distribution and compliance.
• Ability to troubleshoot complex BCM/TSSA/SCCM environments.

Responsibilities

• Administer BCM, TSSA and MECM infrastructure in enterprise.
• Develop automation jobs and manage OS deployment and imaging.
• Lead patching across Windows/Linux and report compliance.
• Troubleshoot deployment, agent communication and server automation issues.
• Coordinate with vendors for product-related issues and perform RCA.

Skills

Endpoint management

OS deployment

Patch management

Software distribution

Server automation

Compliance management

Incident resolution

Troubleshooting

Automation

Operational management

Tools

BCM Client Management (BCM)

BMC TrueSight Server Automation (TSSA)

Microsoft SCCM / MECM

PowerShell

Batch scripting

Shell scripting

Job description

Job Summary We are looking for an experienced L3 Infrastructure & Endpoint Management Engineer with expertise in BMC Client Management (BCM), BMC TrueSight Server Automation and Microsoft SCCM/MECM. The candidate will be responsible for enterprise endpoint management, OS deployment, patch management, software distribution, server automation, compliance management and incident resolution. The role requires strong troubleshooting, automation, and operational management skills in large-scale enterprise environments.

BMC Client Management (BCM)

Administer and manage BMC Client Management infrastructure. Configure and maintain BCM Master, Relay, and Agent architecture. Manage software packaging and deployment. Perform OS deployment and imaging activities. Configure inventory collection and asset management. Troubleshoot agent communication and deployment issues. Manage compliance and vulnerability remediation activities. Create and maintain deployment policies and schedules. Generate operational and compliance reports.

BMC TrueSight Server Automation (TSSA)

Administer and maintain TrueSight Server Automation environment. Configure Application Servers, File Servers, PXE Servers, and RSCD Agents. Develop and manage automation jobs and workflows. Implement patch automation across Windows and Linux servers. Perform server provisioning and configuration management. Manage compliance checks and remediation activities. Troubleshoot job failures, agent issues, and infrastructure problems. Support large-scale server automation initiatives. Optimize automation processes for operational efficiency.

Microsoft SCCM / MECM Administration

Manage Microsoft Endpoint Configuration Manager (MECM/SCCM) infrastructure. Administer Site Servers, Distribution Points, Management Points, and Software Update Points. Deploy operating systems using OSD Task Sequences. Manage software deployment and application lifecycle. Configure and maintain Software Update Management. Manage Windows patch deployment and reporting. Configure compliance settings and baselines. Troubleshoot client health and content distribution issues. Perform SCCM infrastructure upgrades and maintenance. Support co-management with Microsoft Intune.

Endpoint & Patch Management

Manage enterprise-wide patching for Windows servers and workstations. Monitor patch compliance and remediation activities. Conduct vulnerability assessment remediation. Ensure timely deployment of security updates and hotfixes. Manage third-party software updates and deployments. Perform health checks on managed endpoints.

Automation & Scripting

Develop automation scripts using: PowerShell Batch Scripting Shell Scripting Software deployment Patching activities Reporting System maintenance tasks

Incident & Problem Management

Act as L3 escalation point for platform-related incidents. Perform Root Cause Analysis (RCA). Lead troubleshooting during critical outages. Coordinate with vendors for product-related issues. Participate in Change Management and CAB reviews. Ensure SLA compliance and operational excellence.