Banking Operations Associate Manager

Accenture in India; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Accenture in India is seeking an Banking Operations Associate Manager to lead loan operations, ensuring the daily production and quality targets are met. The role focuses on client delivery, driving operational excellence, and maintaining strong client relationships across stakeholders.

You will oversee processes, governance, and continuous improvements within a large banking operations team. With 10–14 years of experience in commercial lending and credit services, you will guide the team

Qualifications

• Experience in commercial lending operations and credit services.
• Knowledge of loan processing: closing, booking, drawdowns, repayments.
• Ability to manage large teams and client stakeholders.
• Shift-flexible and night shifts as required.
• Strong analytical and reporting capabilities.

Responsibilities

• Lead the operations team to meet daily production and quality SLAs.
• Coordinate client calls and address queries from multiple stakeholders.
• Monitor operational metrics and drive continuous improvement.
• Ensure governance across loan operations and documentation.
• Collaborate with front/middle/back office and external contacts.

Skills

Analytical thinking

Communication skills

Multi-tasking

Time management

Client delivery

Education

BCom

Tools

MS Office

Job description

Skill required:

Commercial Banking Operations - Core Banking

Designation:

Banking Operations Associate Manager

Qualifications:

BCom

Years of Experience:

10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

To manage the loan operations process and team. Lead the team to ensure the production & quality TAT is met daily without any issues. More focused on client delivery, adding value to client. Drive Operations excellence effectively which includes adherence to OpEx documents (DTPs, FMEA, Control plans) are in place and ensure that its validated by the leads in regular intervals. Good rapport with client team and ensure all SLAs are met. Need string knowledge on Commercial lending & credit services. Should lead the client calls and address the queries raised by the multiple stakeholders (client / agent banks / attorneys / Borrowers / middle office). Effectively monitor the operational metrics for tracking and reporting purpose. Need to have adequate controls in the process and ensure to take proactive actions rather than reactive. Drive Automation and innovation mindset among the team

What are we looking for?

• Working Conditions
• Employee should be flexible with shifts (Mostly full Night Shifts) and willing to extend their shift timings during the transition. Comfortable to work from office and from the base location
• Financial management concepts X Basic accounting and economic concepts X MS Office X
• Analytical Thinking X Communication / Presentation Skills X Multi-tasking / Time Management X Ability to Learn Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.
• Should have extensive experience in commercial lending loan operations components /services, varioustypes of documents and document repository systems and line of businesses· Must be well versed in the process like Deal Closing, Booking, processing Drawdowns, Rollovers, Disbursingadvances to clients Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments,Collection of interest, ACH / Wire & Past Due Reconciliation, Payoff, Collateral maintenance & release,Escrow setup & Taxes, Commercial Insurance and UCCs· Managing approx. 100 FTEs and multiple client stakeholders· Should guide the team to effectively extract the complex language from documents/notices from otherbanks to set-up new loans, post advances and payment to loan system· Having knowledge of loan systems like nCino & ACBS Loan Systems. MTS Payment applications will beadded advantage· Suggest, drive & implement process improvements and synergies on an ongoing basis· Communicate and collaborate cross-functionally with teammates and leadership to understand, implement,and support key strategic initiatives and solve operational issues· Drive production and personnel statistics and reporting in support of deal operation· Research complex issues utilizing internal and external resources and contacts.
• Ensure that daily calls are conducted to coordinate, plan, schedule and execute activities within team· Drive for continuous Improvement in operations across processes through ongoing communication andbest-practice sharing· Ensure that all the reporting activities were delivered according to schedule/requirements· Mentor and coach the leads to be effective and ensure they provide the required assistance for the newemployees to come up the learning curve
• Extend the support and liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, Agent Banks, Trustees, etc) for the execution of the reconciliation/pay-off/escrow analysis/Payment Rejection/Client Inquiries/disputes/Claims management/ Subpoena and other litigation support
• Effective Governance across the span
• Drive product within the stringent timeline and improved quality