Bank Officer - MFIB - Sales & Services

AU Small Finance Bank; Dharmaram; On-site; INR 500,000 - 800,000; Full time

Job summary

AU Small Finance Bank is seeking a dedicated sales professional to drive customer acquisition and deliver financial solutions. You will manage banking product sales, ensure regulatory compliance, and build strong customer relationships to grow the client base.

The role requires strategic thinking, excellent communication, and hands-on experience in financial products and market dynamics within banking. Join a team focused on delivering exceptional service and growth.

Qualifications

• Bachelor's degree in Finance/Business Administration or related field required.
• 3–5 years of experience in sales and customer service in banking/financial services.
• MBA or equivalent qualification preferred if available.

Responsibilities

• Develop and implement sales strategies to achieve branch targets for banking products.
• Identify and acquire new customers through proactive outreach and relationship management.
• Provide comprehensive financial advice aligned with customers' goals and risk profiles.
• Ensure compliance with banking regulations and internal policies in transactions.
• Collaborate with teams to streamline service delivery and resolve issues.
• Conduct market analysis to identify trends, competitors, and opportunities.
• Prepare sales reports and forecasts for senior management.
• Facilitate customer onboarding with KYC and documentation verification.
• Train and mentor junior staff to improve performance and service quality.
• Participate in community outreach and promotional events to enhance brand presence.

Skills

Financial Product Knowledge

Customer Relationship Management

Regulatory Compliance

Sales Strategy Development

Market Analysis

KYC and Documentation Verification

Communication and Negotiation

Data Reporting and Forecasting

Team Leadership and Mentoring

Problem Solving and ConflictResolution

Education

Bachelor's degree in Finance/Business Administration

MBA or equivalent postgraduate qualification (preferred)

Tools

CRM software

Job description

AU Small Finance Bank Limited is seeking a dedicated and results-driven professional to join our Sales and Service department. The role involves managing and expanding the bank's customer base by delivering exceptional financial services and solutions tailored to meet client needs. The candidate will be responsible for driving sales of banking products, ensuring compliance with regulatory standards, and fostering strong customer relationships to enhance client satisfaction and loyalty. This position requires a strategic thinker with excellent communication skills and a deep understanding of financial products and market dynamics within the financial services industry.

Responsibilities

• Develop and implement sales strategies to achieve branch targets for various banking products including loans, deposits, and investment services.
• Identify and acquire new customers through proactive outreach and relationship management within the assigned territory.
• Provide comprehensive financial advice and product information to customers, ensuring alignment with their financial goals and risk profiles.
• Maintain up-to-date knowledge of banking regulations, compliance requirements, and internal policies to ensure all transactions adhere to legal standards.
• Collaborate with cross-functional teams to streamline service delivery and resolve customer issues promptly and effectively.
• Conduct regular market analysis to identify emerging trends, competitor activities, and potential business opportunities.
• Prepare and present detailed sales reports and forecasts to senior management, highlighting progress and areas for improvement.
• Facilitate customer onboarding processes, including documentation verification, KYC compliance, and account setup.
• Train and mentor junior staff members to enhance team performance and service quality.
• Participate in community outreach programs and promotional events to enhance the banks brand presence and customer engagement.

Skill

• Financial Product Knowledge
• Customer Relationship Management (CRM)
• Regulatory Compliance
• Sales Strategy Development
• Market Analysis
• KYC and Documentation Verification
• Communication and Negotiation
• Data Reporting and Forecasting
• Team Leadership and Mentoring
• Problem Solving and Conflict Resolution

Preferred Qualifications

• Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification is preferred.
• Minimum of 3-5 years of experience in sales and customer service roles within the banking or financial services sector, with a proven track record of meeting or exceeding sales targets.

Key Performance Indicators

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• Union Affiliation #*Union Affiliation*#

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