Backend Support - JR Executive And Executive Gurgaon

WM; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

WM is seeking intermediates for backend and operations support roles in Gurugram, India. The position focuses on understanding business fundamentals, adhering to standard operating procedures, and maintaining productive relations with internal customers.

Formal attire is required and no tech-fresher candidates are accepted. The role expects following procedures, meeting productivity metrics, resolving problematic invoices, and addressing quality-control issues in queues, with additional duties

Qualifications

• Requires graduation; tech freshers not eligible.
• Pursuing degree or awaiting results not eligible.
• Dress code: Formal attire mandatory.

Responsibilities

• Understands business fundamentals and SOPs.
• Maintains professional relations with internal customers.
• Follows standard procedures and introduces new procedures into daily routine.
• Meets or exceeds individual productivity requirements.
• Resolves problem invoices with urgency.
• Returns or resolves quality control issues in queues.
• Other duties as assigned by supervisor/manager.

Skills

Backend support

Operations support

BPO/KPO

Education

Graduation

Job description

Job Description:

I. Job Summary

To perform intermediate level tasks / activities related to the process / business the employee is aligned with.

II. Essential Duties and Responsibilities

• Understands business fundamentals and standard operating procedures


• Maintains professional and productive relations and communications with internal customers.


• Follows standard procedures and introduces all new procedures into daily routine.


• Meets or exceeds individual productivity requirements.


• Resolves problem invoices with the highest degree of urgency.


• Returns or resolves quality control issues in problem queues.


• Meets or exceeds individual productivity requirements as laid down by the managers.


• Other duties may be assigned as needed by supervisor / manager.

III. Qualifications

A. Required Qualifications

• Any graduate can apply except Tech-Freshers.


• Pursuing any degree or result awaited candidates are not eligible.

B. Preferred Qualifications

• 0 to 5 years of experience.


• Preferred Backgrounds: Backend support, operations support, BPO/KPO


• Dress Code: Formal attire is mandatory.