Backend Coordinator

Communications Test Design India Pvt Ltd; Bengaluru; On-site; INR 200,000 - 280,000; Full time

Job summary

Communications Test Design India Pvt Ltd in Bengaluru is seeking a Backend Coordinator at a Laptop Service Center to organize repair workflows and coordinate with repair engineers.

The role focuses on managing inward to final closure of service tickets, monitoring SLA/TAT, tracking diagnosis, estimation, QC, dispatch, spare parts, and maintaining records.

You will prepare MIS reports and handle customer feedback and service escalations as part of daily operations.

Qualifications

Responsibilities

• Coordinate laptop repair and service activities with repair engineers.
• Manage service tickets from inward to final closure.
• Track Diagnosis Estimation Repair QC Dispatch status.
• Monitor SLA/TAT and follow up on delayed cases.
• Coordinate spare parts availability and replacement.
• Maintain job sheets, service records, serial numbers, and repair details.
• Prepare daily/weekly MIS reports using MS Excel.
• Verify QC/testing completion before laptop dispatch.
• Handle customer feedback, complaints, and service escalations.
• Support service center audits and ensure documentation/process compliance.

Job description

Backend Coordinator Laptop Service Center

Experience: 1+ Years
Industry: Laptop / IT Service Center

Contact # : 7829019040 / 8095012367

• Coordinate laptop repair and service activities with repair engineers.
• Manage service tickets from inward to final closure.
• Track Diagnosis Estimation Repair QC Dispatch status.
• Monitor SLA/TAT and follow up on delayed cases.
• Coordinate spare parts availability and replacement.
• Maintain job sheets, service records, serial numbers, and repair details.
• Prepare daily/weekly MIS reports using MS Excel.
• Verify QC/testing completion before laptop dispatch.
• Handle customer feedback, complaints, and service escalations.
• Support service center audits and ensure documentation/process compliance.