Back office Executive

Digitide; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide, a leading back-office operations partner, seeks an organized Back Office Executive to support customer care operations and ensure accurate data management. You will handle records, reports, order processing, invoicing, and process improvements across a diverse team.

With at least 2 years in a back-office role, you will communicate effectively with customers and colleagues, maintain data confidentiality, and contribute to training and knowledge resources.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum 2 years in a back-office or administrative role.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and data entry/reporting tools.
• Ability to manage multiple tasks independently.
• Customer-centric with strong problem-solving skills.
• Collaborative mindset across departments.
• Willingness to learn and grow in the role.
• Adaptable to changing priorities and deadlines.

Responsibilities

• Provide administrative support to customer care team, including data entry and report generation.
• Assist in resolving complex customer inquiries and complaints with timely responses.
• Maintain and update customer records with accuracy and confidentiality.
• Collaborate with CCEs to identify process improvements in support ops.
• Handle back-office tasks such as order processing, invoicing, and payment reconciliation.
• Ensure compliance with company policies and high-quality service standards.
• Monitor customer feedback to identify trends and improvements.
• Support training and development of new CCEs.
• Help create and maintain knowledge bases and FAQs.

Skills

Excellent written and verbal comms

Strong organizational skills

Attention to detail

Multitasking

Customer-centric attitude

Team collaboration

Problem solving

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Job Description

As a Back Office Executive, you will play a crucial role in our customer care operations. You will be the backbone of our customer support system, providing administrative and operational support to the front-line customer care executives (CCEs). Your primary goal is to ensure that our CCEs have the necessary tools and resources to deliver exceptional customer service. This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively with a diverse team.

Responsibilities

• Provide administrative support to the customer care team, including data entry, record keeping, and report generation.
• Assist in resolving complex customer inquiries and complaints, ensuring timely and accurate responses.
• Maintain and update customer records, ensuring data accuracy and confidentiality.
• Collaborate with the CCEs to identify and implement process improvements, streamlining customer support operations.
• Handle back-office tasks such as order processing, invoice generation, and payment reconciliation.
• Ensure compliance with company policies and procedures, maintaining high standards of customer service.
• Monitor and analyze customer feedback, identifying trends and areas for improvement.
• Support the training and development of new CCEs, sharing best practices and knowledge.
• Assist in creating and maintaining knowledge bases and FAQs to enhance customer self-service options.
• Stay updated with industry trends and best practices in customer support to enhance our services.

Qualifications

• A high school diploma or equivalent qualification is required; a college degree in a relevant field is preferred.
• Minimum 2 years of experience in a back-office or administrative role, preferably in a customer-centric environment.
• Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
• Strong organizational skills and attention to detail, ensuring accurate record-keeping and data management.
• Proficiency in using Microsoft Office suite and other relevant software for data entry and report generation.
• Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
• Excellent problem-solving skills, with a customer-centric approach to resolving issues.
• A collaborative mindset, willing to work closely with the customer care team and other departments.
• Strong work ethic and a commitment to delivering high-quality customer service.
• Flexibility to adapt to changing work priorities and a willingness to learn and grow within the role.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Requirements