Back Office Executive

Big Bull Trader; Mahesana; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Big Bull Trader in Mehsana/Ahmedabad, Gujarat, seeks a Back Office & After-Sales Service Executive with 2-5 years of experience. The role focuses on GEDA portal activities, courier management, back-office operations, and after-sales service coordination to ensure customer satisfaction.

Responsibilities include data entry, documentation, reporting, and maintaining Excel records, while coordinating with service teams to resolve vehicle-related issues and ensure timely follow-up with customers.

Qualificações

• 2-5 years of experience preferred in back-office or after-sales roles.
• Strong communication and customer-handling abilities required.
• Proficient in documenting, data entry, and maintaining records.

Responsabilidades

• GEDA Portal Management: handle portal activities, documentation, data entry, and tracking.
• Courier Management: manage inbound/outbound couriers and dispatch records.
• Back-End Operations: maintain daily back-office records, update Excel sheets, and documentation.
• After-Sales Service Coordination: address customer queries and coordinate with service teams to resolve issues.
• Office Maintenance: ensure smooth day-to-day administrative activities.
• Documentation & Reporting: maintain files, customer records, and reports.
• Customer Coordination: communicate professionally with customers and internal teams.

Conhecimentos

Communication skills

Customer handling

Multitasking

Follow-up

Ferramentas

MS Excel

Descrição da oferta de emprego

Job Location: Mehsana / Ahmedabad, Gujarat
Experience: 2-5 Years (Preferred)
Designation: Back Office & After-Sales Service Executive

Key Responsibilities

• GEDA Portal Management: Handle GEDA portal activities, documentation, data entry, and application tracking.
• Courier Management: Manage incoming and outgoing couriers, maintain dispatch records, and coordinate with courier service providers.
• Back-End Operations: Manage daily back-office operations, maintain records, update Excel sheets, and handle documentation.
• After-Sales Service Coordination: Handle customer queries and complaints after vehicle delivery. Coordinate with the concerned service team to resolve vehicle-related issues, follow up with customers, and ensure timely resolution and customer satisfaction.
• Office Maintenance: Ensure proper office maintenance and smooth day-to-day administrative activities.
• Documentation & Reporting: Maintain files, customer records, reports, and other relevant documents.
• Customer Coordination: Communicate professionally with customers and internal teams to ensure smooth operations and timely support.

Required Skills

• Basic computer knowledge and proficiency in MS Excel.
• Good communication and customer-handling skills.
• Ability to manage documentation and multiple tasks efficiently.
• Strong follow-up, coordination, and problem-solving skills.
• Prior experience in back-office operations or after-sales service will be preferred.