back end office excutive

T3cogno; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

T3Cogno in Mumbai, India, invites applications for a junior operations and customer support role. You will help manage backend operations, coordinate with teams, and deliver high-quality support via phone, email, and chat.

Daily tasks include processing transactions using computer software, maintaining accurate interaction records, and assisting during the night shift from 5:30 pm to 2:30 am. Strong English communication is essential.

Qualifications

• Good English communication (written & spoken).
• 0–1 year of experience in a similar role or industry.
• Proficiency in basic computer software applications such as MS Office Suite.

Responsibilities

• Manage backend operations, ensuring seamless coordination between teams.
• Provide excellent customer support through phone calls, emails, and chats.
• Process transactions accurately and efficiently using computer software applications.
• Maintain accurate records of all interactions with customers.

Skills

English communication

Customer support

Education

12th Pass

Tools

MS Office

Job description

Roles and Responsibilities :

• Manage backend operations, ensuring seamless coordination between teams.
• Provide excellent customer support through phone calls, emails, and chats.
• Process transactions accurately and efficiently using computer software applications.
• Maintain accurate records of all interactions with customers.

Job Requirements :

• Good English communication skills (written & spoken).
• 0-1 year of experience in a similar role or industry.
• Proficiency in basic computer software applications such as MS Office Suite.
• Education_12+ can apply completly night shift(5.30pm to 2.30am)