AVP - Debt Management

GM Infotech Mumbai; Navi Mumbai; Sur place; INR 1 800 000 - 2 600 000; Plein temps

Résumé du poste

GM Infotech Mumbai seeks an experienced Head of Debt Recovery to lead end-to-end collections across early to late-stage delinquency portfolios in the retail lending space. The role demands strategic oversight, data-driven decision making, and a track record of improving recovery economics.

You will work with cross-functional teams to align credit policy with operations. You will manage contact center tele-collections, dialer allocation strategies, and agent productivity metrics, while

Qualifications

• 12+ years of retail loan collections experience in Banking/NBFC/FinTech.
• Proven track record of optimizing dialer efficiency, contactability, and automated digital workflows.
• Long-term tenure with top financial institutions preferred.

Responsabilités

• Strategize and execute end-to-end debt recovery across early to late-stage delinquency portfolios.
• Manage contact center tele-collections, dialer allocation strategies, and agent productivity metrics.
• Oversee multi-channel recovery networks, including field collection agencies, legal execution, and vendor compliance.

Connaissances

Dialer optimization

Contact center management

Tele-calling

Workflow automation

Description du poste

Role & responsibilities

• Strategize and execute end-to-end debt recovery across early to late-stage delinquency portfolios.
• manage contact center tele-collections, dialer allocation strategies, and agent productivity metrics.
• oversee multi-channel recovery networks, including field collection agencies, legal execution, and vendor compliance.

Preferred candidate profile

• 12+ Years experience deep domain expertise in retail loan collections and call center management within Banking, NBFCs, or FinTech's.
• Tele-calling &Tech Mastery Proven track record of optimizing dialer efficiency, contact ability rates, and automated digital workflows.
• Career Stability Consistent long-term tenures with top financial institutions, with a strong preference against short-term job-hopping.