Assistant Vice President – Debt Management GMT INFOTECH

The Corporate Institute; Mumbai; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

The Corporate Institute seeks a leadership candidate to oversee a portfolio of lender accounts, owning revenue, gross profit, and overall performance. The role combines strategy, collections expertise, and technology adoption to develop smarter recovery approaches powered by data.

You will design borrower-specific collection plans, integrate AI voice and chat with human agents, and drive productivity and repayment commitments, using analytics to uncover patterns and influence product strategy.

Responsibilities

• Own the revenue, Gross Profit, and performance of the lender portfolio.
• Design bucket-wise, lender-specific collection strategies based on borrower behavior and portfolio trends.
• Define how AI voice, AI chat, Digital channels, and human advisors work together for maximum efficiency.
• Lead collections to improve productivity, contact rates, and repayment commitments.
• Use data analytics to identify patterns and opportunities across borrower interactions.
• Share ground-level insights to help shape product features and strategy.

Job description

About the Role:

This is a business leadership role focused on managing collections and debt recovery through a data and technology-driven approach rather than traditional manual methods. The candidate will own the P&L for a portfolio of lender accounts and run it like an independent business.

Role Overview:

The candidate will be responsible for owning the revenue, Gross Profit, and overall performance of a portfolio of lender accounts. The role combines strategic thinking, collection expertise, and technology adoption to build smarter, more effective recovery strategies powered by AI and data.

Key Responsibilities:

• Own the revenue, Gross Profit, and performance of the lender portfolio.
• Design bucket-wise, lender-specific collection strategies based on borrower behavior and portfolio trends.
• Define how AI voice, AI chat, Digital channels, and human advisors work together for maximum efficiency.
• Lead collections to improve productivity, contact rates, and repayment commitments.
• Use data analytics to identify patterns and opportunities across borrower interactions.
• Share ground-level insights to help shape product features and strategy.