AV Support Engineer

7-Eleven Global Solution Center – India; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Work‑Life Balance

Hybrid work schedules

Relocation support to Bangalore

Comprehensive benefits

Job summary

7-Eleven Global Solution Center in Bengaluru seeks an AV Support Engineer/Technician with 4 to 6 years of experience to deliver end-to-end audiovisual solutions for corporate events and stores across multiple countries.

The role covers desk support, hardware installation, testing, remote monitoring and on-site setup for hybrid events, ensuring high-quality sound, visuals and streaming. A strong team player with reliable problem-solving is required.

Qualifications

• Bachelor’s degree in sound engineering or a related field.
• Hands-on experience as an AV technician or similar role.
• Strong knowledge of sound, video and lighting equipment.

Responsibilities

• Provide help desk assistance for audiovisual equipment and tickets.
• Support presenters and event organizers with AV setup and troubleshooting.
• Manage audio levels, mixing and clear sound quality across venues.
• Set up projectors, screens and displays for clear visuals.
• Coordinate lighting, live streaming and recording for hybrid events.
• Test equipment, maintain inventory and ensure security compliance.
• Collaborate with internal teams and external vendors for AV services.
• Document activities, generate KPI reports and improve user experience.

Skills

Troubleshooting

Audio/Video

Event support

Education

Bachelor’s degree in sound engineering or related field

Tools

IP Networking Systems

AV equipment

Job description

Role Description

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross‑functional learning, encouraged and applauded at 7‑Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7‑Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

7‑Eleven is dedicated to being a customer‑centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top‑notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

At 7‑Eleven we are guided by our Leadership Principles. Each principle has a defined set of behaviours which help guide the 7‑Eleven GSC team to Serve Customers and Support Stores.

• Be Customer Obsessed
• Be Courageous with Your Point of View
• Challenge the Status Quo
• Act Like an Entrepreneur
• Have an “It Can Be Done” Attitude
• Do the Right Thing
• Be Accountable

About This Opportunity

Job Summary:

Position: AV (Audio Video) Support Engineer / Technician

Experience: 4 to 6 Years

Roles And Responsibilities

• Help Desk Assistance: Primary point of contact for receiving and managing support requests related to audiovisual equipment. Respond to user inquiries, service tickets, and phone calls, providing prompt assistance and guidance to address technical issues or user concerns effectively.
• Technical Support: Technical support to presenters, performers, and event organizers. They assist with connecting laptops, devices, and other equipment to the AV system and ensure that all technical requirements are met. Troubleshoot hardware and software problems, diagnose technical issues, and resolve them in a timely manner.
• Sound Management: Handle audio‑related tasks, such as adjusting sound levels, mixing audio feeds, and ensuring clear and balanced sound quality throughout the event venue. They may also be responsible for managing microphones for presenters and speakers.
• Visual Presentation: Manage visual aspects of the event, including setting up projectors, screens, and displays to ensure clear and accurate visual presentations. They handle tasks like adjusting screen resolution, aspect ratios, and video playback.
• Lighting Control: Controlling and adjusting the event lighting. Create the appropriate lighting atmosphere to match the event’s theme, mood, and content.
• Live Streaming and Recording: In the case of virtual or hybrid events, manage live streaming setups, ensuring that the event is broadcasted smoothly to remote participants. Responsible for recording the event for later distribution.
• Setup and Testing: Setting up and testing audio and visual equipment before the event starts. This includes microphones, speakers, projectors, screens, lighting, video displays, and other AV components. They ensure that all equipment is functioning properly and calibrated for optimal performance.
• Equipment Maintenance: Responsible for the maintenance and upkeep of AV equipment. This includes regular inspections, cleaning, and troubleshooting to ensure that all equipment is in good working condition.
• Timing and Coordination: Need to work closely with event organizers, presenters, and other technical staff to ensure that audio and visual cues are timed accurately. This coordination is critical for seamless transitions between different segments of the event. Collaborate with internal IT teams, facilities management, and external vendors to coordinate audiovisual support services effectively. Schedule maintenance activities, and facilitate equipment upgrades or replacements as needed.
• Adaptability: Adaptable and able to handle unexpected situations, such as lastminute changes to presentations, equipment failures, or changes in the event setup.
• Remote Support and Monitoring: Utilize remote management tools and software to monitor the health and status of audiovisual systems remotely. Conduct remote troubleshooting and diagnostics to address technical issues without the need for onsite intervention, minimizing downtime and disruptions to business operations.
• Quality Assurance Testing: Conduct testing and quality assurance checks on audiovisual equipment to ensure that it meets performance standards and user expectations. Perform audio/video signal testing, network connectivity tests, and compatibility assessments to verify the functionality and reliability of audiovisual systems.
• Documentation and Reporting: Maintain accurate records of support activities, service tickets, equipment inventory, and maintenance schedules. Generate reports on support metrics, service trends, and system performance to track key performance indicators (KPIs) and identify areas for improvement.
• Compliance and Security: Ensure compliance with corporate policies, standards, and industry regulations related to audiovisual technology, data privacy, and cybersecurity. Implement security measures to protect sensitive information, prevent unauthorized access, and mitigate potential risks associated with audiovisual systems.
• User Experience Enhancement: Continuously seek opportunities to improve the user experience and usability of audiovisual technology in corporate environments. Gather feedback from users, analyze user needs and preferences, and make recommendations for enhancements, upgrades, or new technologies to enhance productivity and collaboration.
• User Training and Education: Conduct training sessions or workshops to educate employees on how to use audiovisual technology effectively. Provide guidance on operating equipment, navigating user interfaces, troubleshooting common issues, and maximizing the capabilities of audiovisual systems for collaboration and presentation purposes.

Gather feedback from users, analyze user needs and preferences, and make recommendations for enhancements, upgrades, or new technologies to enhance productivity and collaboration.

Requirements

• Bachelor’s degree in sound engineering or a similar field.
• Previous experience working as an AV technician.
• In‑depth knowledge of sound, video, and lighting equipment.
• Familiarity with computers and IP Networking Systems.
• Excellent troubleshooting skills.
• A keen eye for detail.
• Good communication and interpersonal skill

Privileges & Perquisites

7‑Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects.

• Work‑Life Balance: Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands.
• Well‑Being & Family Protection: Comprehensive medical coverage for spouses, children, and parents/in‑laws, with voluntary top‑up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues.
• Wheels and Meals: Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health‑conscious choices.
• Certification & Training Program: Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms.
• Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore, India.