Field Training Specialist

7-Eleven Global Solution Center – India; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work schedule

Relocation support to Bangalore

Medical coverage

Job summary

7-Eleven Global Solution Center – India is seeking an experienced Field Training Specialist to support Learning & Development. You will deliver in-store experience training, build SOPs, and liaise between tech and business teams to ensure training reflects real operations.

Responsibilities include field assessments, content design, and ongoing program rollouts. Hybrid work setup with relocation support to Bangalore is provided.

Qualifications

• Experience training employees across tech and non-tech functions.
• Ability to translate fast-moving store operations into simple training.
• Strong stakeholder management with tech, ops and business teams.

Responsibilities

• Deliver in-store experience training for new joiners across tech and non-tech roles.
• Own rollout of processes, SOPs, and standard operating procedures.
• Develop business acumen with up-to-date store operations knowledge.
• Coordinate with tech and business teams to design effective training.
• Conduct field store visits to assess training effectiveness.
• Track outcomes and refine content based on metrics.
• Maintain training materials and post-training resources.

Skills

Retail training

In-store experience

Field/process training

Facilitation & communication

Education

Certification in training/instructional design

Job description

Role Description

Why Join 7-Eleven Global Solution Center?When you join us, you\'ll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

At 7-Eleven we are guided by our Leadership Principles. Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores.

• Be Customer Obsessed
• Be Courageous with Your Point of View
• Challenge the Status Quo
• Act Like an Entrepreneur
• Have an “It Can Be Done” Attitude
• Do the Right Thing
• Be Accountable

About This Opportunity

Job Title: Field Training Specialist

Location: Bengaluru

Job Description

We are seeking an experienced Field Trainer to support the Learning & Development function, with a primary focus on delivering in-store experience training to employees joining the center. The role is responsible for building process discipline among new joiners, training employees to organizational standards, and serving as a liaison between tech teams and business teams to ensure training remains grounded in operational reality. Beyond in-store experience training, the role also contributes to broader L&D initiatives such as content design, program rollouts, and other learning priorities as assigned.

Responsibilities

• Deliver in-store experience training — design and conduct structured training sessions for all new employees joining the center, covering both tech and non-tech functions, on customer experience, service standards, and store-level context.
• Own process and SOP rollout — train teams on new processes, systems, and standard operating procedures, ensuring consistent understanding across functions.
• Develop business acumen — maintain a thorough working knowledge of store operations to ensure training content remains accurate and operationally relevant for both tech and non-tech audiences.
• Coordinate across functions — collaborate with tech teams to understand new tools and systems, and with business teams to understand priorities, translating both into effective training.
• Conduct field assessments — visit stores and center locations on a regular basis, evaluate training effectiveness against standards, and report findings to L&D and business stakeholders.
• Track training effectiveness — monitor training outcomes against store performance and experience metrics, and refine content based on results.
• Maintain training materials — develop and update playbooks, job aids, and refresher modules for use by managers and teams post-training.
• Support wider L&D initiatives — contribute to other learning & development programs, content design, and organization-wide training rollouts as required.

Skills Required

• 4–7 years of experience in retail training, in-store experience, or field/process training roles.
• Proven track record designing and delivering training for employees across both tech and non-tech functions.
• Comfort learning fast-moving store and business operations and translating them into simple, actionable training. Strong stakeholder skills — able to work fluidly with tech teams, operations, and business teams.
• Strong facilitation and communication skills, with credibility across varied employee groups.

Good To Have

• Certification in training/instructional design
• Prior exposure to retail tech rollouts (POS, inventory, or store apps).
• Experience building digital/blended learning content alongside in-person training.

Privileges & Perquisites

7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects.

Work-Life Balance: Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands.

Well-Being & Family Protection: Comprehensive medical coverage for spouses, children, and parents/in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues.

Wheels and Meals: Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices.

Certification & Training Program: Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms.

Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore, India.