Automotive Technical Support Manager

Mahindra And Mahindra Limited; Faridabad District; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Mahindra And Mahindra Limited is seeking a Manager - Tekline to provide rapid, precise remote technical assistance to dealers for Mahindra automotive products. You will lead root-cause analyses, share insights for product improvements, and build technical capabilities across dealer personnel to ensure successful new product launches.

The role requires 5–10 years of strong automotive tech knowledge, hands-on trouble-shooting skills, and excellent communication.

Qualifications

• 5 to 10 years of experience in automotive technical support or service.
• Strong technical knowledge of automobiles and electrical/electronic systems.
• Ability to perform root-cause analysis and data-driven problem solving.
• Excellent written and spoken communication with stake holder management.
• Capability building, coaching, and conflict/people management.

Responsibilities

• Provide quick and precise remote technical assistance to Mahindra dealer problems.
• Perform root-cause analysis and share information with upstream teams for product improvements.
• Enhance technical capabilities of dealer personnel.
• Conduct dealership audits on technical aspects.
• Ensure smooth new product launches from the technical support side.

Skills

Troubleshooting

Data analytics

Root cause analysis

Analytical abilities

Communication skills

Team management

People management

Negotiation skills

Conflict management

Education

Bachelor of Technology

Bachelor of Engineering

Mechanical Engineering

Automobile Engineering

Job description

Manager - Tekline

Responsibilities & Key Deliverables Responsibilities & Key Deliverables TEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance. Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems Failure Root cause analysis and share information with upstream teams for product improvements Enhance technical capabilities of dealer personnel Dealership audit on technical aspects Ensuring smooth new product launches from technical support side

Preferred Industries Automobile

Education Qualification Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile

General Experience 5 to 10 years

Strong Technical knowledge on Automobiles, Quick Response, Good electrical & electronics knowledge and strong analytical abilities. Passionate about troubleshooting. Data analytics, Root cause analysis, Prioritization , Good Communication skills (written and spoken) Hand holding and capability building Conflict Management, Assertiveness, Team Management, People Management skills, Negotiation skills Experience Level Mid Level