Automobile service executive ( Allahabad)

Naukripay group; Prayagraj; On-site; INR 200,000 - 380,000; Full time

Job summary

Naukripay group in Prayagraj is seeking an Automobile Service Executive to manage service appointments, communicate with customers, and coordinate with the workshop.

You will prepare job cards, explain repairs and estimates, and ensure services meet manufacturer standards. The role requires 1–4 years of experience and a diploma or degree in Automobile Engineering.

Join a fast-paced workshop environment and help deliver quality service with accurate records.

Qualifications

• Diploma or degree in Automobile Engineering or related field.
• 1–4 years experience in automobile service or workshop.
• Good knowledge of basic vehicle systems and maintenance.

Responsibilities

• Receive customers and understand their service requirements.
• Schedule service appointments and coordinate vehicle inspections.
• Prepare job cards with accurate customer and vehicle details.
• Explain repairs, maintenance work, and estimated costs to customers.
• Coordinate with technicians and workshop teams for timely service completion.
• Provide customers with regular updates on vehicle status and progress.
• Prepare service estimates and obtain customer approvals when required.
• Ensure vehicles are serviced according to company and manufacturer standards.
• Conduct final vehicle checks before delivery.
• Explain completed work and service charges to customers during delivery.
• Handle customer complaints and coordinate with relevant teams for resolution.
• Maintain service records, invoices, and customer documentation.
• Follow up with customers after service to collect feedback and encourage repeat visits.
• Promote service packages, accessories, and other after-sales products.

Skills

Automobile Knowledge

Customer Handling

Service Coordination

Job Card Preparation

Vehicle Inspection

Workshop Coordination

Complaint Resolution

Service Estimation

After-Sales Service

Communication

MS Excel

Follow-up

Education

Diploma/Degree in Automobile Engineering

Tools

MS Excel

Service Management Software

Job description

Mail:- [e-mail]

Automobile Service Executive – Job Description

Job Title: Automobile Service ExecutiveDepartment: Service / After-SalesExperience: 1–4 YearsEmployment Type: Full-TimeLocation: [Location]

Job Summary

We are looking for a customer-focused and technically oriented Automobile Service Executive to manage vehicle service appointments, customer communication, service coordination, and delivery. The candidate will act as the primary point of contact between customers and the service workshop.

Key Responsibilities

• Receive customers and understand their vehicle service and repair requirements.
• Schedule service appointments and coordinate vehicle inspections.
• Prepare job cards with accurate customer and vehicle details.
• Explain required repairs, maintenance work, and estimated costs to customers.
• Coordinate with technicians and workshop teams for timely service completion.
• Provide customers with regular updates regarding vehicle status and repair progress.
• Prepare service estimates and obtain customer approvals when required.
• Ensure vehicles are serviced according to company and manufacturer standards.
• Conduct final vehicle checks before delivery.
• Explain completed work and service charges to customers during vehicle delivery.
• Handle customer complaints and coordinate with relevant teams for resolution.
• Maintain service records, invoices, and customer documentation.
• Follow up with customers after service to collect feedback and encourage repeat visits.
• Promote service packages, accessories, extended warranties, and other after-sales products.

Requirements

• Diploma/Degree in Automobile Engineering or a related field preferred.
• 1–4 years of experience in automobile service, dealership, or workshop operations.
• Good knowledge of basic vehicle systems and maintenance.
• Excellent customer-service and communication skills.
• Ability to coordinate with technicians, customers, and management.
• Basic knowledge of MS Office/Excel and service management software.
• Strong problem-solving and follow-up skills.
• Ability to work in a fast-paced workshop environment.

Key Skills

• Automobile Knowledge
• Customer Handling
• Service Coordination
• Job Card Preparation
• Vehicle Inspection
• Workshop Coordination
• Complaint Resolution
• Service Estimation
• After-Sales Service
• Communication
• MS Excel
• Follow-up