Service Improvement Lead

Ericsson; Dadri; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Ericsson invites an experienced Service Improvement Manager to lead automation initiatives within the India delivery for Bharti. You will govern EOE processes, drive innovations, and manage a team of automation engineers and architects to deliver cost efficiency and quality across DF Operate contracts.

You will collaborate with senior stakeholders, develop business cases, and ensure alignment with Ericsson’s Core Values and strategic goals.

Qualifications

• Degree in Engineering with 10+ years of automation and analytics experience in telecommunications.
• Strong technical foundation in automation/analytics tools, ML and/or AI.
• Experience implementing technology and driving innovation (5+ years).
• Prior domain experience with automation tools and SDAP is a plus.

Responsibilities

• Governance of deployed EOE processes, audits and KPI monitoring.
• Drive automation initiatives and innovative opportunities.
• Develop and implement automation tools and solutions.
• Maximize reuse of existing automation across contracts.
• Lead and mentor Automation engineers and architects.

Skills

Leadership

Automation

Analytics

Machine learning

Artificial intelligence

Communication

Problem solving

Presentation skills

Negotiation

Adaptability

Education

Degree in Engineering

Tools

Automation Tools

Analytics Tools

Machine Learning

Artificial Intelligence

SDAP

Job description

Join our Team

About this opportunity:

Service Improvement Manager – This person is responsible for driving the Automation feasibility study, scale up , new innovative opportunity to infuse automations for complex scenarios. This group will support Ericsson’s Managed Services deliveries for the customer MS Bharti India - relating to governance of implemented MSTOP/EOE processes and delivery tools / Automations for Managed Services Delivery – Bharti. This will involve having close working relationships with Airtel Senior Management, MSCLT, SDULT & Key Stakeholders across SL Operate/EIT/ITTE.

What you will do:

• Governance of the deployed EOE Processes including regular audits, KPIs monitoring, identifying area of improvements and drive implementation of best practices across the delivery unit
• Drive innovation.
• Drive the identification of work activities that can be automated.
• Develop and implement Automation and Tools solutions.
• Maximizing re-use of existing automation and tools available across DF Operate customer contracts.
• Investment and business case creation, and budget follow-up
• Manage team of Automation Engineer, Support Engineers, Automation Architects etc. to execute and achieve required strategic, savings and quality target levels.
• Customer integrations with existing Automation Solutions
• Be responsible for performance & motivation of Team .
• Be responsible for building competency and efficiency within the department to support existing and upcoming technology requirements in relationship to project demands.
• Responsible for enabling automation/innovation/Value additions in delivery to take cost out.
• Sustaining existing business as well as participating in new business opportunities and advanced planning of technology support
• Foster a culture of innovation and continual development within their sub-unit.
• Ensure fulfilment of all learning & development needs of personnel
• Be responsible for the well-being of all staff in terms of their working environment and conditions of employment.

The Skills your bring:

• Passion for innovation and a solid grip of new and ‘leading edge’ technologies within Automation, Analytics, Machine learning and Artificial Intelligence
• An inspirational leader who has created and driven high performing teams in a high-tech environment.
• Business savvy, with exemplary interpersonal skills
• Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change.
• Highly adaptive and thriving in a rapidly changing environment.
• Experience of managing large teams.
• Excellent Communication, Organization, Planning and Negotiation skills.
• Understand Ericsson’s processes, knowledge of Ericsson structure an asset.
• Very good skills in oral and written communication.
• Self-starter with excellent problem solving and prioritization skills.
• Ability to develop and give effective presentations to various levels.
• Values and behaviors: Ericsson Core Values, Honesty, Dedication, Integrity & Ericsson on Move.

Education/ Experience

• Degree in Engineering with 10+ years of experience in Automation and Analytics application for Telecommunications.
• The Strong technical foundation, preferably with focus on Automation/Analytics Tools, Machine learning and/or Artificial Intelligence
• Previous experience from implementing technology and driving innovation (5+ years required)
• Having prior experience of domain , Automation Tools and SDAP will have an added advantage.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida