Automated Operations Engineer PS core

Ericsson; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Ericsson in Noida, India seeks an Automated Operations Engineer to monitor networks, troubleshoot incidents, and manage tickets. The role involves coordination with field teams, OEMs and service providers, ensuring SLA/KPI adherence and performing preventive maintenance.

Qualified candidates have a B.E./B.Tech in Engineering/IT/CS, familiarity with 2G–5G networks, and experience with monitoring and ticketing tools. Equal opportunity employer; diverse backgrounds encouraged.

Qualifications

• Bachelor’s degree in Engineering/IT/CS from a recognized institution.
• Strong knowledge of telecom networks (2G/3G/4G/5G preferred).
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, GPRS, SGSN, GGSN, Packet Core.
• Experience with monitoring tools like SolarWinds, Zabbix, Netcool, Nagios.
• Experience with ticketing tools like ServiceNow, Remedy, JIRA.
• Basic Linux/Unix knowledge.

Responsibilities

• Monitor network, servers, and applications using NMS/EMS tools.
• Proactively identify, analyze, and resolve network alarms and incidents.
• Perform L1/L2 troubleshooting for network, transmission, and service issues.
• Raise, update, and manage trouble tickets with internal teams and vendors.
• Escalate incidents per escalation matrix and coordinate with field teams and vendors.
• Track SLA/KPI compliance and ensure timely resolution.
• Perform routine health checks and preventive maintenance.
• Prepare incident reports, RCA inputs, and shift handover notes.
• Support change activities and maintenance windows.

Skills

RAN tech

Telecom protocols

L1/L2 troubleshooting

IP networks

Monitoring tools

Ticketing tools

Linux basics

Education

Bachelor’s degree in Engineering/IT/CS

Tools

SolarWinds

Zabbix

Netcool

Nagios

ServiceNow

Remedy

JIRA

Job description

Join our Team

About this opportunity :

What you will do:

• Monitor network, servers, and applications using NMS/EMS tools
• Proactively identify, analyze, and resolve network alarms and incidents
• Perform L1/L2 troubleshooting for network, transmission, and service issues
• Raise, update, and manage trouble tickets with internal teams and vendors
• Escalate incidents as per defined escalation matrix
• Coordinate with field teams, OEMs, and service providers
• Track SLA/KPI compliance and ensure timely resolution
• Perform routine health checks and preventive maintenance
• Prepare incident reports, RCA inputs, and shift handover notes
• Support change activities and maintenance windows

The skills you bring:

• Bachelor’s degree in Engineering / IT / Computer Science
• Knowledge of telecom networks (2G/3G/4G/5G preferred)
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, GPRS, SGSN, GGSN, Packet Core
• Monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)
• Ticketing tools (ServiceNow, Remedy, JIRA)
• Basic Linux/Unix knowledge

"All academic credentials must be from recognized and accredited institutions and are further subject to verification.'' What happens once you apply?

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Job details: Automated Operations Engineer

Job Stage: Job Stage 3

Primary Recruiter: Tanu Loomba

Hiring Manager: Ankita Shrivastava