Jira ALM Developer

Mobily Infotech; Bengaluru; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Mobily Infotech in Bengaluru seeks a Jira Developer to design, configure, and customize Jira Software, Jira Service Management, and Jira Workflows for agile delivery and ITSM processes. You will implement automation, build plugins with Java and Atlassian SDK, and integrate Jira with CI/CD tools and enterprise systems.

Collaborating with PMO, DevOps, and engineering, you will translate requirements into scalable Jira solutions while providing L3 support and ensuring governance and security across

Qualifications

• 6–8 years of hands-on Jira experience (Software and/or Service Management).
• Strong Jira administration and customization expertise.
• Solid understanding of Agile and DevOps practices.
• Experience with Jira REST APIs and integrations.
• Hands-on Groovy (ScriptRunner) or similar automation tools.
• Good knowledge of SQL and data structures.
• Experience integrating Jira with CI/CD pipelines and version control.

Responsibilities

• Design, configure, and customize Jira Software, Jira Service Management, and Jira Workflows to meet business and delivery needs.
• Develop and maintain custom Jira workflows, screens, schemes, fields, and permissions.
• Implement Jira automation rules, post-functions, validators, and conditions to streamline processes.
• Develop and maintain custom Jira plugins/apps using Java, REST APIs, and Atlassian SDK.
• Integrate Jira with CI/CD tools (GitLab, Jenkins, Azure DevOps), Confluence, Bitbucket, and other enterprise systems.
• Provide L3 support for Jira-related incidents, issues, and enhancements.
• Collaborate with PMO, DevOps, engineering, and business teams to gather and translate requirements.
• Ensure Jira configurations align with governance, compliance, and audit requirements.

Skills

Jira administration

Agile & DevOps

Jira REST APIs

Groovy scripting

SQL

CI/CD integrations

Troubleshooting

Tools

Java

Atlassian SDK

Job description

Role Purpose

The Jira Developer is responsible for designing, developing, customizing, and supporting Jira-based solutions to enable efficient projects, program, and DevOps delivery. The role focuses on advanced Jira configuration, automation, integrations, and extensions to support Agile, ITSM, and SDLC processes across the organization.

Key Responsibilities

• Design, configure, and customize Jira Software, Jira Service Management, and Jira Workflows to meet business and delivery needs.
• Develop and maintain custom Jira workflows, screens, schemes, fields, and permissions.
• Implement Jira automation rules, post-functions, validators, and conditions to streamline processes.
• Develop and maintain custom Jira plugins/apps (if required) using Java, REST APIs, and Atlassian SDK.
• Integrate Jira with CI/CD tools (e.g., GitLab, Jenkins, Azure DevOps), Confluence, Bitbucket, and other enterprise systems.
• Support Agile frameworks (Scrum, Kanban, SAFe) and ITSM processes within Jira.
• Design and maintain custom dashboards, reports, and KPIs for projects, programs, and management.
• Manage Jira upgrades, performance tuning, user access, and security configurations.
• Provide L3 support for Jira-related incidents, issues, and enhancements.
• Collaborate with PMO, DevOps, engineering, and business teams to gather and translate requirements.
• Ensure Jira configurations align with governance, compliance, and audit requirements.
• Document configurations, solutions, and operating procedures.
• Support Jira data migration, cleanup, and archiving activities.
• Mentor junior administrators or developers when required.

Required Qualifications & Experience

• 6–8 years of hands‑on experience working with Jira (Software and/or Service Management).
• Strong expertise in Jira administration and customization.
• Solid understanding of Agile and DevOps practices.
• Experience with Jira REST APIs and integrations.
• Hands‑on experience with Groovy (ScriptRunner) or similar automation/customization tools.
• Good knowledge of SQL and data structures.
• Experience integrating Jira with CI/CD pipelines and version control systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and interact effectively with technical and non-technical stakeholders.

Nice to Have / Preferred Qualifications

• Experience developing custom Jira plugins/apps using Java and Atlassian SDK.
• Experience with Confluence customization and integration.
• Exposure to ITSM processes (Incident, Problem, Change, Request).
• Experience in large enterprise or telecom environments.
• Atlassian certifications (ACP-xxx) are a plus.
• Experience with SAFe or enterprise Agile at scale.