Atlassian SME

Amrut Software Private Limited; Mumbai; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

Amrut Software Private Limited is seeking an Atlassian SME to configure and support Jira, Jira Service Management, BitBucket, and Confluence. You will manage workflows, screens, and schemes, and implement automation and scripting to extend Atlassian capabilities.

The role involves L2/L3 support, migration tasks from Server/Data Center to Cloud, and collaboration with stakeholders to optimize ITSM processes.

Qualifications

• 2-4 years of hands-on experience with Jira and Jira Service Management.
• Strong understanding of Workflows, Issue types, Custom fields, Permissions.
• Experience with Jira Automation.
• Basic scripting/development knowledge: Groovy (ScriptRunner) OR JavaScript / REST APIs.
• Good knowledge of JQL.
• Understanding of ITSM processes (Incident, Problem, Change).

Responsibilities

• Administer and configure Atlassian tools including Jira Software, Jira Service Management, and Confluence.
• Design and manage Workflows, Screens, Permission schemes, Notification schemes.
• Configure and maintain JSM features: Request types, SLAs, Customer portals, Knowledge base integration.
• Develop and manage automation rules.
• Work on scripting/customization using Groovy (ScriptRunner) or REST APIs.
• Integrate Jira with third-party applications.
• Troubleshoot issues and provide L2/L3 support.
• Participate in migration activities (Server/Data Center to Cloud).
• Document solutions and processes in Confluence.

Skills

Jira & Jira Service Management

Confluence administration

Workflows & screens design

Permission & notification schemes

JQL proficiency

ITSM processes (Incident, Problem,変更)

Automation rules

Groovy ScriptRunner

JavaScript / REST APIs

Tools

ScriptRunner

Automation for Jira

Assets (Insight)

Job description

Role: Atlassian SME (Subject Matter Expert) Experience required: 2-4 Years Positions: 4 Nos. Job Location: Pune, Mumbai, onsite / Hybrid Overview: We are looking for a skilled Atlassian SME (Subject Matter Expert) with hands-on experience in configuring and supporting tools like Jira, Jira Service Management, BitBucket and Confluence. The ideal candidate should have strong experience in administration, automation, and basic development/scripting to enhance Atlassian platform capabilities.

Key Responsibilities

• Administer and configure Atlassian tools including Jira Software, Jira Service Management, and Confluence
• Design and manage:
  • Workflows
  • Screens
  • Permission schemes
  • Notification schemes
• Configure and maintain JSM features:
  • Request types
  • SLAs
  • Customer portals
  • Knowledge base integration
• Develop and manage automation rules
• Work on scripting/customization using tools like ScriptRunner or REST APIs
• Integrate Jira with third-party applications
• Troubleshoot issues and provide L2/L3 support
• Participate in migration activities (Server/Data Center to Cloud)
• Document solutions and processes in Confluence

Required Skills

• 2-4 years of hands-on experience with Jira and Jira Service Management
• Strong understanding of:
  • Workflows
  • Issue types
  • Custom fields
  • Permissions
• Experience with Jira Automation
• Basic scripting/development knowledge:
  • Groovy (ScriptRunner) OR
  • JavaScript / REST APIs
• Good knowledge of JQL
• Understanding of ITSM processes (Incident, Problem, Change)

Good to Have Skills

• Experience with apps/tools:
  • ScriptRunner
  • Automation for Jira
  • Assets (Insight)
  • Time to SLA
• Experience in Atlassian Cloud environments
• Exposure to Agile/Scrum methodologies
• Knowledge of email configurations and user onboarding

Preferred Qualifications

• Atlassian certifications (ACP-100, ACP-420, etc.)
• Experience in migration (Data Center to Cloud)
• Experience in integrating Atlassian tools with external systems

Soft Skills

• Strong communication and stakeholder management
• Analytical and problem-solving skills
• Ability to work independently and in a team

Behavioural Skills

• Resolve and communicate technical issues of projects and explore alternate solutions to the team and customers.
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborate and communicate with the stakeholders and ensure client satisfaction.

Is able to understand the customer and internal company communication with ease.