Atlassian Administrator

Future Focus Infotech; Pune District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Future Focus Infotech is seeking an experienced Atlassian Administrator in Pune for a hybrid role (3 days in office). You will administer Jira, Confluence, and Jira Service Management, lead migration projects, and provide ongoing administration and optimization to meet client needs.

The role requires 5+ years of Atlassian experience, familiarity with ScriptRunner and Groovy, ITIL/ITSM knowledge, and strong English communication for international teams.

Qualifications

• 5+ years hands-on Atlassian administration experience including Jira, Confluence and Jira Service Management.
• Experience with Atlassian cloud migrations from Server to Cloud or Data Center to Cloud.
• Knowledge of ITIL and ITSM principles and practices.
• Experience with ScriptRunner and Groovy for customization and automation.
• Background in customer support or system administration within complex IT environments.
• Familiar with ServiceNow, Planview and MS Azure is a plus.
• Strong English communication and collaboration in distributed teams.

Responsibilities

• Administer and configure Atlassian products such as Jira, Confluence, and Jira Service Management to ensure stable environments.
• Lead and execute Atlassian migration projects including Server-to-Cloud and Data Center-to-Cloud migrations.
• Own day-to-day operational support and system administration activities, resolving incidents and requests.
• Optimize Atlassian solutions by configuring workflows, permissions, automation and performance enhancements.
• Collaborate with customers to gather requirements and implement best-fit Atlassian solutions.
• Manage and integrate third-party add-ons; develop custom solutions using Groovy when needed.
• Conduct user trainings, create guidelines, and provide consultancy for effective adoption.
• Participate in system upgrades and continuous improvement initiatives.

Skills

Atlassian administration

Jira

Confluence

Jira Service Management

ScriptRunner

Groovy

ITIL / ITSM

English proficiency

Team coordination

Tools

ServiceNow

Planview

MS Azure

Job description

Job: Atlassian Administrator

Experience: 4+ years

Location: Pune

Mode: Hybrid (3 days)

RESPONSIBILITIES

• Administer and configure Atlassian products such as Jira, Confluence, and Jira Service Management to ensure stable, high-performing environments for customers
• Lead and execute Atlassian migration projects, including Server-to-Cloud, Data Center-to-Cloud, and Cloud-to-Cloud, delivering reliable and secure transitions
• Own day-to-day operational support and system administration activities, resolving incidents, requests, and technical issues in collaboration with internal teams and client stakeholders
• Optimize Atlassian solutions by configuring workflows, permissions, automation, and performance improvements aligned with customer needs
• Work closely with customers to gather requirements, propose best-fit Atlassian solutions, and implement enhancements that support business goals
• Manage and integrate third-party add-ons, including ScriptRunner, xRay, Zephyr, PowerBI, eazyBI and develop custom solutions using Groovy where needed.
• Conduct user trainings, create guidelines, and provide consultancy to help customers effectively adopt and use Atlassian tools
• Participate in system upgrades and continuous improvement initiatives, contributing to process optimization and customer success

REQUIREMENTS

• At least 5 years of hands-on experience in Atlassian administration, including Jira, Confluence, and Jira Service Management
• Practical experience with Atlassian cloud migrations from Server or Data Center environments
• Knowledge of ITIL processes and ITSM principles with a solid theoretical foundation
• Experience with ScriptRunner and Groovy for customization and automation
• Background in customer support or system administration within complex IT environments
• Working with: ServiceNow, Planview, MS Azure will be a plus
• Ability to lead or coordinate team efforts and take ownership of technical outcomesStrong analytical and problem-solving skills with a proactive, solution-oriented mindset
• Upper-intermediate or higher level of English for effective communication with international clients and teams
• Team-oriented approach with the ability to collaborate effectively in distributed environments