Senior Atlassian Consultant

Teciem; Bengaluru; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Teciem is seeking a Senior Atlassian Consultant to design, implement, and govern enterprise Atlassian platforms including Jira, Confluence, JSM, and Bitbucket. You will provide architectural guidance across migration initiatives, ensure platform reliability, and drive adoption with training and governance.

You will lead consolidation and standardization, integrate with CI/CD tools, and document configurations in Confluence, implementing SOC2/ISO 27001 aligned controls.

Qualifications

• 5+ years managing Atlassian platforms in enterprise environments.
• Experience delivering Atlassian migrations, consolidations, or transformations.
• Knowledge of Agile, DevOps and ITSM practices.

Responsibilities

• Design and architect scalable Atlassian platforms across global environments.
• Provide architectural guidance for migration and transformation initiatives.
• Act as SME for Jira, Confluence, JSM, and Bitbucket; resolve blockers.
• Configure workflows, permissions, issue types, and project structures.
• Lead standardization of Atlassian instances into a centralized platform.
• Integrate Atlassian tools with CI/CD and DevOps pipelines (Jenkins, GitLab, Azure DevOps).
• Develop automation using ScriptRunner, JMWE, and Automation for Jira.
• Ensure documentation in Confluence; implement SOC2/ISO 27001 controls.
• Monitor performance, availability, and health; drive improvements.
• Mentor BAU support team and transfer knowledge.

Skills

Stakeholder management

Communication

Mentoring teams

Platform governance

Strategic consulting

Education

Bachelor's degree in CS/IT/Engineering

Tools

Jira

Confluence

Jira Service Management (JSM)

Bitbucket

ScriptRunner

JMWE

Automation for Jira

Jenkins

GitLab

Azure DevOps

Job description

The Senior Atlassian Consultant is responsible for the design, implementation, optimization, and governance of Teciem's enterprise Atlassian platform, including Jira, Confluence, Jira Service Management (JSM), and Bitbucket. The role serves as the technical subject matter expert, providing architectural guidance throughout migration and transformation initiatives, ensuring platform reliability, scalability, and compliance.

Working closely with internal stakeholders and external partners, the role will drive platform adoption, resolve technical challenges, document platform standards and customizations, and establish a sustainable BAU support model through knowledge transfer, mentoring, and training.

Key Responsibilities

• Design and architect scalable, secure Atlassian platforms across global environments.
• Provide technical leadership and architectural guidance for Atlassian migration and transformation initiatives.
• Act as the SME for Jira, Confluence, Jira Service Management (JSM), and Bitbucket, resolving technical challenges and migration blockers.
• Configure and customize workflows, permissions, issue types, and project structures to support Agile, DevOps, and ITSM processes.
• Lead the consolidation and standardization of Atlassian instances into a centralized platform.
• Integrate Atlassian tools with CI/CD and DevOps platforms, including Jenkins, GitLab, and Azure DevOps.
• Build and maintain self-service portals, service catalogs, and automated workflows within Jira Service Management.
• Develop automation using ScriptRunner, JMWE, and Automation for Jira.
• Ensure all platform configurations, plugins, integrations, and customizations are fully documented in Confluence.
• Implement governance and controls aligned with SOC2, ISO 27001, and data privacy requirements.
• Monitor platform performance, availability, and health, driving continuous improvement initiatives.
• Support platform adoption through training, documentation, and Centre of Excellence best practices.
• Mentor and enable the BAU support team to ensure successful operational handover and ongoing support of the Atlassian platform.

Skills, Experience & Attributes

Experience

• 5+ years of experience administering and supporting Atlassian platforms in enterprise environments.
• Proven experience delivering Atlassian migration, consolidation, or transformation projects.
• Experience supporting Agile, DevOps, and ITSM methodologies.

Technical Skills

• Advanced knowledge of Jira, Confluence, Jira Service Management (JSM), and Bitbucket.
• Strong experience with ScriptRunner, JMWE, and Automation for Jira.
• Experience integrating Atlassian tools with Jenkins, GitLab, Azure DevOps, and other enterprise applications.
• Understanding of high availability, disaster recovery, platform governance, and enterprise architecture.

Compliance & Governance

• Knowledge of SOC2, ISO 27001, security standards, and data privacy requirements.

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Core Competencies

• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving capabilities.
• Ability to influence technical decisions and provide expert consultancy.
• Proven capability to mentor teams, transfer knowledge, and drive platform adoption.
• Continuous improvement mindset with a focus on operational excellence and user experience.