Senior Atlassian Jira / JSM Developer

Juara IT Solutions; Chennai District; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Juara IT Solutions in Chennai is seeking a Senior Atlassian Jira/JSM Developer to own end-to-end Jira/JSM implementations, customizations, and integrations in an enterprise setting. You will work across IT and business teams, delivering scalable Jira solutions and ensuring smooth production support.

The role requires deep knowledge of Jira/JSM, Confluence, REST APIs, ScriptRunner/Groovy, and marketplace apps, with strong ITSM/ITIL understanding and stakeholder collaboration.

Qualifications

• 8+ years of overall IT experience.
• Minimum 5+ years of hands-on experience with Jira/JSM.
• Experience in end-to-end Jira/JSM implementation, customization and integration.
• Experience with enterprise customers and cross-functional IT teams.
• Bachelor's degree in CS/IT/Engineering or related field.
• Atlassian Jira/JSM certifications are an advantage.
• ITIL certification is an advantage.

Responsibilities

• Configure, customize, develop, and support Jira Software and Jira Service Management (JSM).
• Design and implement Jira/JSM workflows, screens, fields, schemes, permissions, roles, notifications, and automation rules.
• Configure JSM request types, customer portals, queues, SLAs, approvals, and ITSM processes.
• Gather business and technical requirements and translate them into scalable Jira/JSM solutions.
• Develop and maintain REST API, webhook, and enterprise system integrations.
• Implement inbound, outbound, and bidirectional data synchronization between Jira/JSM and external systems.
• Work with Atlassian Marketplace applications such as Getint or equivalent integration tools.
• Support integrations with Oracle HRMS/Oracle Fusion, Microsoft Teams, and other enterprise applications.
• Develop and maintain automation using Jira Automation, ScriptRunner/Groovy, APIs, and webhooks.
• Troubleshoot Jira, JSM, workflow, automation, and integration issues and perform root-cause analysis.
• Perform development, unit testing, integration testing, deployment, documentation, and post-production hypercare.
• Work closely with business stakeholders, application teams, and internal IT teams on projects and enhancements.
• Leverage Jira-native capabilities and Marketplace solutions before considering custom development.
• Support Jira/JSM production environments and participate in incident and problem resolution.
• Maintain technical documentation, configuration documentation, and integration specifications.

Skills

Jira Software

Jira Service Management

Confluence

Jira Automation

REST APIs

ScriptRunner

Groovy

Marketplace Apps

OAuth

RBAC

Education

Bachelor's degree in Computer Science / IT

Tools

Getint

Jira Software

Job description

Senior Atlassian Jira / JSM Developer

Location: Chennai
Work Mode: Work from Office (WFO)
Shift: General Shift
Experience: 8+ Years
Role Level: Senior Developer / Technical Lead

Job Summary:

We are looking for an experienced Senior Atlassian Jira / Jira Service Management (JSM) Developer with strong hands-on expertise in Jira Software, Jira Service Management, Confluence, Jira Automation, REST APIs, integrations, ScriptRunner/Groovy, and Atlassian Marketplace applications.

The candidate will be responsible for the end-to-end implementation, customization, development, integration, testing, deployment, enhancement, and production support of Jira/JSM solutions in an enterprise environment.

The ideal candidate should have strong knowledge of ITSM/ITIL processes and experience integrating Jira/JSM with enterprise applications such as Oracle HRMS/Oracle Fusion, Microsoft Teams, and other ITSM/business systems.

Key Responsibilities

• Configure, customize, develop, and support Jira Software and Jira Service Management (JSM).
• Design and implement Jira/JSM workflows, screens, fields, schemes, permissions, roles, notifications, and automation rules.
• Configure JSM request types, customer portals, queues, SLAs, approvals, and ITSM processes.
• Gather business and technical requirements and translate them into scalable Jira/JSM solutions.
• Develop and maintain REST API, webhook, and enterprise system integrations.
• Implement inbound, outbound, and bidirectional data synchronization between Jira/JSM and external systems.
• Work with Atlassian Marketplace applications such as Getint or equivalent integration tools.
• Support integrations with Oracle HRMS/Oracle Fusion, Microsoft Teams, and other enterprise applications.
• Develop and maintain automation using Jira Automation, ScriptRunner/Groovy, APIs, and webhooks.
• Troubleshoot Jira, JSM, workflow, automation, and integration issues and perform root-cause analysis.
• Perform development, unit testing, integration testing, deployment, documentation, and post-production hypercare.
• Work closely with business stakeholders, application teams, and internal IT teams on projects and enhancements.
• Leverage Jira-native capabilities and Marketplace solutions before considering custom development.
• Support Jira/JSM production environments and participate in incident and problem resolution.
• Maintain technical documentation, configuration documentation, and integration specifications.

Required Technical Skills

• Strong hands-on experience with Jira Software and Jira Service Management (JSM).
• Experience with Confluence.
• Strong knowledge of:
  • Jira Workflows
  • Schemes
  • Custom Fields
  • Screens
  • Permissions and Roles
  • Notifications
  • Request Types
  • Customer Portals
  • Queues
  • SLAs
  • Approvals
• Strong experience with Jira Automation.
• Hands-on experience with REST APIs and Webhooks.
• Experience with ScriptRunner and Groovy.
• Experience with Atlassian Marketplace applications, preferably Getint or similar tools.
• Knowledge of Jira Assets / CMDB.
• Experience with Jira-to-Jira and external system integrations.
• Knowledge of Atlassian Forge is an advantage.
• Experience working with APIs and enterprise application integrations.

ITSM / ITIL Knowledge

Strong understanding of IT Service Management processes, including:

• Incident Management
• Service Request Management
• Problem Management
• Change Management
• Knowledge Management
• Service Level Management
• Asset and Configuration Management
• ITIL practices and processes

Integration & Security Skills

The candidate should have experience with API-based integrations involving:

• Data exchange and synchronization
• Data validation and enrichment
• Workflow automation
• REST APIs
• Webhooks
• Authentication and authorization

Knowledge of the following is required:

• OAuth 2.0
• API Tokens
• RBAC
• Secure API Design
• HTTPS/TLS
• Secure Credential Management

Experience & Qualifications

• 8+ years of overall IT experience.
• Minimum 5+ years of hands-on experience with Jira/JSM.
• Proven experience in end-to-end Jira/JSM implementation, customization, integration, enhancement, and production support.
• Experience working with enterprise customers and cross-functional IT teams.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Atlassian Jira/JSM certifications are an advantage.
• ITIL certification is an advantage.
• Knowledge of Python, Java, or similar programming languages is an advantage.

Key Competencies

• Strong technical expertise in Jira and JSM.
• Strong API and integration development skills.
• Excellent troubleshooting and root-cause analysis capabilities.
• Ability to independently analyze requirements and design scalable solutions.
• Strong understanding of enterprise ITSM processes.
• Excellent stakeholder communication and documentation skills.
• Ability to work independently as well as collaboratively with technical and business teams.
• Ability to manage the complete lifecycle of development, integration, testing, deployment, and production support.