Vice President

Omega Healthcare Management Services; Hyderabad; Vor Ort; INR 9.000.000 - 12.000.000; Vollzeit

Zusammenfassung

Omega Healthcare Management Services Pvt. Ltd. in Hyderabad seeks a seasoned Vice President - Operations (Global Revenue Cycle Management) to lead large-scale global RCM operations across multiple service lines.

The role encompasses end-to-end delivery, client success, financial performance, and strategic growth of a complex healthcare operations portfolio. The candidate will drive operational excellence, build high-performing teams, and shape growth strategy while ensuring compliance, quality,

Qualifikationen

• Bachelor’s degree in healthcare administration, business administration, life sciences, finance, or related discipline.
• A minimum of 22+ years of experience with 12+ years in senior operational leadership roles in Healthcare BPO/RCM.
• Proven track record of leading 2,000+ FTE operations in a multi-location environment.
• Significant P&L ownership with accountability for revenue, costs, margins, and growth.
• Deep understanding of US healthcare, provider revenue cycle, and related frameworks.

Aufgaben

• Define and execute enterprise-wide operational strategies aligned with organizational goals and growth objectives.
• Lead transformation initiatives focused on scalability, automation, productivity, and margin improvement.
• Partner with executive leadership to drive strategic planning, workforce expansion, and service diversification.
• Oversee global RCM operations across key functions (Patient Access, Eligibility, Medical Coding, Charge Capture, Claims, AR, Denials, CDI, Audit).
• Drive governance, performance management, and client satisfaction across service lines.
• Own and manage significant RCM P&L, pursue cost optimization and productivity gains.
• Lead governance, risk management, and quality assurance across delivery functions.
• Utilize analytics and BI to monitor KPIs: AR Days, Net Collection Rate, Denial Rate, Productivity, Quality, SLA.

Kenntnisse

Strategic leadership

Operations management

RCM / healthcare BPO

P&L ownership

Digital transformation

Client relationship management

Lean Six Sigma

Team leadership

Ausbildung

Bachelor’s degree in healthcare administration / business / related

Jobbeschreibung

Vice President - Operations (Global Revenue Cycle Management)

Position: Vice President - Operations (Global RCM)

Experience: 22+ Years

Position Overview

We are seeking a seasoned and transformational Vice President - Operations to lead large-scale global Revenue Cycle Management (RCM) operations across multiple service lines. The incumbent will be responsible for end-to-end delivery, operational excellence, client success, financial performance, and strategic growth of a complex healthcare operations portfolio.

This role requires a proven leader who has successfully managed 2,000+ FTEs, owned large-scale P&L responsibilities, driven operational transformation initiatives, and built high-performing teams delivering exceptional outcomes across global healthcare clients. The leader will play a critical role in shaping the organization's growth strategy, driving margin expansion, and strengthening customer partnerships.

Key Responsibilities

Strategic Leadership

• Define and execute enterprise-wide operational strategies aligned with organizational goals and growth objectives.
• Lead business transformation initiatives focused on scalability, automation, productivity, quality enhancement, and margin improvement.
• Partner with executive leadership to drive strategic planning, workforce expansion, and service diversification.

End-to-End Revenue Cycle Management Leadership

• Oversee global RCM operations across key functions including:
• Patient Access & Registration
• Eligibility & Benefits Verification
• Medical Coding
• Charge Capture
• Claims Processing
• Payment Posting
• Accounts Receivable Management
• Denial Management & Appeals
• Credit Balance & Revenue Integrity
• CDI and Audit Functions
• Ensure operational excellence, compliance, quality, and client satisfaction across all service lines.

P&L Ownership

• Own and manage a significant operations P&L with accountability for revenue growth, profitability, EBITDA, and operational efficiency.
• Drive cost optimization programs, utilization improvements, and productivity gains.
• Develop and execute business plans to achieve financial targets while maintaining delivery excellence.

Large Scale Operations Management

• Lead and manage a workforce of 2,000+ FTEs through a multi-layer leadership structure.
• Establish robust governance mechanisms, performance management frameworks, and succession planning initiatives.
• Build a culture of accountability, engagement, innovation, and continuous improvement.

Client & Stakeholder Management

• Serve as an executive sponsor for strategic client relationships.
• Collaborate with client leadership teams to develop growth plans and deliver transformational outcomes.
• Lead executive business reviews, contract renewals, expansion discussions, and client governance forums.

Operational Excellence & Transformation

• Drive Lean Six Sigma, automation, AI, analytics, and digital transformation initiatives across operations.
• Establish best-in-class operational metrics, productivity benchmarks, and quality standards.
• Lead process re-engineering and continuous improvement programs to enhance service delivery.

Governance, Compliance & Quality

• Ensure adherence to HIPAA, healthcare compliance guidelines, internal controls, and customer-specific requirements.
• Drive risk management, regulatory compliance, information security, and audit readiness initiatives.
• Establish robust quality assurance frameworks across delivery functions.

Data Analytics & Performance Management

• Utilize operational dashboards, financial metrics, and business intelligence tools to drive decision-making.
• Monitor key performance indicators including:
• A/R Days
• Net Collection Rate
• Denial Rate
• Productivity
• Quality Scores
• Client SLA Performance
• Employee Attrition

Required Qualifications

• Bachelor’s degree in healthcare administration, Business Administration, Life Sciences, Finance, or related discipline.
• 22+ years of experience with at least 12+ years in senior operational leadership roles within Healthcare BPO, RCM, Healthcare Services, or Provider Operations.
• Demonstrated experience managing end-to-end Revenue Cycle Management operations globally.
• Proven track record of leading 2,000+ FTE operations in a multi-location environment.
• Significant P&L ownership experience with accountability for revenue, costs, margins, and growth.
• Deep understanding of US Healthcare, Provider Revenue Cycle, Medical Coding, AR Management, and Operational Excellence frameworks.