Associate Delivery Manager | NIIT | Gurgaon | WFO

Niit Learning Systems; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

NIIT is hiring for an Associate Delivery Manager / Operations Manager - IT Services in Gurgaon. The role oversees end-to-end IT operations including infrastructure, networks, cloud, cybersecurity, ERP integration, and governance to ensure high availability and cost-effective services across sites.

The candidate will drive IT strategy, manage 24x7 operations, lead modernization initiatives, and enforce ITIL-based service delivery with robust KPIs and SLAs. WFO and flexible shifts are required.

Responsibilities

• IT Strategy & Governance: Define and execute IT operations strategy aligned with growth, digital transformation, and scalability.
• Infrastructure & Network Operations: Own enterprise IT infrastructure including data centers, servers, storage, virtualization, LAN/WAN, Wi‑Fi, VPN, VoIP, CCTV; ensure 24x7 availability.
• Cloud, Collaboration & Applications: Oversee cloud platforms and collaboration tools (Microsoft 365, Azure AD, SharePoint, Teams, Google Workspace); drive cloud migrations.
• Cybersecurity & Risk Management: Establish cybersecurity controls, disaster recovery, audits, vulnerability remediation, and incident response.
• IT Operations & Service Delivery: Lead ITIL-aligned service management, define KPIs/SLAs, drive automation and cost efficiencies.

Job description

NIIT is hiring for Associate Delivery Manager / Operations Manager - IT Services for Gurgaon location. Candidate should be comfortable for WFO and flexible shifts.

Role Purpose:

The Operations Manager - IT Services is responsible for end-to-end management of enterprise IT operations, including core infrastructure, networks, cloud platforms, cybersecurity, business applications, and IT governance. The role ensures high availability, security, scalability, and cost-effective IT services aligned with business objectives across manufacturing, corporate, and regional sites.

Key Responsibilities:

• IT Strategy & Governance
  • Define and execute IT operations strategy aligned with business growth, digital transformation, and scalability requirements.
  • Establish IT policies, standards, SOPs, and governance frameworks ensuring compliance with audit, security, and regulatory requirements.
  • Develop and manage IT roadmaps for infrastructure modernization, cloud adoption, and business continuity.
• Infrastructure & Network Operations
  • Own and manage enterprise IT infrastructure including data centers, servers, storage, virtualization, LAN/WAN, Wi‑Fi, VPN, VoIP, and CCTV systems.
  • Lead greenfield and brownfield IT projects, office expansions, and technology refresh initiatives.
  • Ensure 24x7 availability, performance, and reliability of critical IT systems across locations.
• Cloud, Collaboration & Applications
  • Oversee cloud platforms and collaboration tools (Microsoft 365, Azure AD, SharePoint, Teams, Google Workspace).
  • Drive cloud migration initiatives and hybrid infrastructure models for flexibility and disaster recovery.
  • Support and integrate ERP and business systems (SAP B1 / S4 HANA, Dynamics Navision, HRMS).
• Cybersecurity & Risk Management
  • Establish and enforce cybersecurity controls, including firewalls, endpoint security, MFA, monitoring, and backup strategies.
  • Ensure implementation of disaster recovery and business continuity plans.
  • Manage audits, vulnerability remediation, and incident response.
• IT Operations & Service Delivery
  • Lead IT service management processes in line with ITIL practices, ensuring smooth L1 L3 support.
  • Define KPIs, SLAs, and performance metrics to improve service quality and end‑user experience.
  • Drive automation and operational efficiencies to reduce downtime and support costs.