Associate Telecommunications Operations Specialist

NTT DATA BUSINESS SOLUTIONS; Hyderabad; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking a Senior Associate Telecommunications Specialist to ensure invoices pass First Level Approval (FLA) within SLA and KPI targets. You will validate invoices, resolve exceptions, and proactively coordinate with carriers and clients to avoid late payments.

The role covers end-to-end process knowledge of FLA, validations, dispute management, and cost allocation, with hybrid working arrangements and interaction with senior management.

Qualifications

• Developing understanding of client cost accounting methodologies.
• Proven client service skills with clear written and verbal communication for senior management.
• Excellent written communication abilities.
• Clear and concise spoken communication.

Responsibilities

• Act as subject matter expert ensuring invoices are processed through FLA with SLA/KPI adherence.
• Validate invoices and research/resole exceptions for high profile clients.
• Proactively contact carriers and clients to resolve outstanding invoice approvals and avoid late payments.
• Assist with client or vendor escalations and ITSM ticket logging for IT related issues.
• Provide invoice management services as liaison to clients for cost allocation and exception handling.
• Perform standard invoice validation checks and document/resolution of exceptions per procedures.
• Ensure services are billed to correct legal entity names and assign GL codes as required.
• Escalate and resolve late/missing invoices with carriers and report accrued items to the client.

Skills

Client service

Verbal & written communication

Attention to detail

Multi-tasking

Escalation & follow-up

Education

Bachelor's degree in Finance, Accounting, Telecommunications or related field

Job description

Job Summary

The Senior Associate Telecommunications Specialist is a developing subject matter expert, responsible for ensuring that all invoices are processed through First Level Approval (FLA) processes within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs).

This role ensures that all invoice validations are performed, and all exceptions are researched and resolved for high profiled clients and is also responsible for proactively reaching out to carriers and clients to resolve invoice approval outstanding issues and avoid late payments.

Key responsibilities

• Subject matter expert who encourages a streamlined work flow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls.
• Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs
• Keeps management updated of potential invoice processing issues.
• Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health.
• Assists with client or vendor escalations.
• Identifies any IT related issues and communicate them effectively via logging an ITSM ticket.
• Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the clients interest to manage telecommunications cost allocation and invoice exception management.
• Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures.
• Follows client invoice exception business rules and guidelines, as appropriate.
• Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the clients general ledger procedures, contacting clients for coding information as needed.
• Ensures that services are billed to proper legal entity names and resolves errors with the carriers (applies to US clients only).
• Validates that all invoices are received when expected and escalates and resolves late/missing invoices to the carrier. This function may also result in reporting accrued items to the client.
• Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve missing payment/cash application errors.
• Interfaces with clients telecommunications service providers (carriers) to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on clients invoices in accordance with exception management and clients business rules.
• Performs any other related task as required.

Requirements

• Developing understanding of client cost accounting methodologies.
• Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management.
• Excellent written communication abilities.
• Clear and concise verbal communication ability.
• Goal oriented while exhibiting persistence in follow up, escalation, and resolution.
• Excellent attention to detail and takes pride in delivering demonstrated results.
• Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Finance, Accounting, Telecommunications or related field.

Required experience

• Moderate level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including invoice analysis or other telecom financial role.
• Moderate level of experience in telecommunications wire line and wireless services.

Workplace type

Hybrid Working