Associate - Technical Writer

Shipco Transport Inc.; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Exciting Work Culture

Innovate Logistics

Collaborative Environment

Growth Opportunities

Competitive Compensation

Awards and Recognition

Job summary

Shipco IT in Pune is seeking an Associate - Technical Writer to transform technical jargon into clear documentation for IT systems and processes. You will develop user guides, SOPs, and manuals, working closely with engineers to ensure accuracy and accessibility.

The role requires 3–4 years of IT writing experience, strong English communication, and the ability to simplify complex concepts for diverse audiences. A 24/7 shift readiness supports our global logistics operations.

Qualifications

• Bachelor's degree in English, Communications, Computer Science, or related field.
• 3–4 years of proven experience as a Technical Writer in IT.
• Exceptional written and verbal communication skills in English.
• Ability to simplify complex technical concepts for diverse audiences.
• Strong attention to detail with organizational and time-management skills.
• Solid understanding of Linux, networking and IT infrastructure.
• Familiarity with DevOps practices and CI/CD pipelines.
• Willingness to work in shifts in a 24/7 environment.

Responsibilities

• Develop and maintain documentation including user guides and manuals.
• Translate complex technical information into clear content for technical and non-technical users.
• Collaborate with engineers and support teams to gather information.
• Edit, proofread and standardize content to our style guide.
• Own the documentation lifecycle including version control and retirement.
• Incorporate visuals using screen-capture tools and diagrams.
• Draft and publish announcements and release notes.

Skills

Technical Writing

English Proficiency

Linux

Networking

IT Infrastructure

DevOps

CI/CD

Attention to detail

Time management

Education

Bachelor's degree or higher in English, Communications, Computer Science, or related field

Tools

Screen capture tools

Job description

Associate - Technical Writer

Department: Technology

Employment Type: Full Time

Location: Pune

Description

Do you thrive on transforming technical jargon into clarity? Are you ready to collaborate with engineers, developers, and IT experts to build world-class documentation that drives understanding and innovation?

Join Shipco IT as an Associate - Technical Writer

We're seeking a skilled Technical Writer to create clear, accurate, and engaging documentation for our IT systems and processes. The ideal candidate will work closely with engineering and infrastructure teams to translate complex technical information into user-friendly guides, SOPs, and manuals. If you have a passion for simplifying technology and ensuring knowledge is accessible across teams, this role is for you.

What You'll Do…

• Develop and Maintain Documentation: Research, plan, write, edit, and publish
  a variety of technical content, user guides and manuals, online help
  systems/knowledge base articles, tutorials and how-to guides, release notes, and
  installation procedures
• Simplify Complex Concepts: Translate highly technical information and
  specifications into clear, easily consumable content for both technical and nontechnical end-users.
• Collaborate with Subject Experts: Work closely with engineers, team leads,
  managers, and support teams to gather information, understand product
  features, and ensure technical accuracy.
• Ensure Quality and Consistency: Edit, proofread, and standardize content for
  clarity, consistency, tone, and adherence to our style guide and company
  standards.
• Manage Documentation Lifecycle: Own the documentation lifecycle, including
  content architecture, version control, and content auditing for regular updates
  and retirement.
• Incorporate Visuals: Work with engineers or use screen-capture tools to
  integrate graphics, screenshots, and diagrams to enhance user understanding.
• Draft and publish announcements: Create and distribute announcements and
  release updates to communicate system changes, maintenance activities, or new
  feature rollouts.

What You'll Need…

• Bachelor's degree (or higher) in English, Communications, Computer Science, or a related field, with equivalent experience considered.
• 3-4 years of proven experience as a Technical Writer, Technical Communicator,
  or in a similar role, preferably within the IT industry.
• Exceptional written and verbal communication skills in English, with the ability to
  adapt content for diverse audiences.
• Strong aptitude for quickly grasping complex technical concepts and presenting
  them in a clear, concise, and user-friendly manner.
• Excellent attention to detail, coupled with strong organizational and time
  management skills to manage multiple projects effectively.
• Solid understanding of technical domains such as Linux, networking, and IT
  infrastructure.
• Familiarity with DevOps practices, CI/CD pipelines, and IT infrastructure
  operations.
• Flexibility to work in shifts within a 24/7 operational environment.

Here's What We Offer …

• Exciting Work Culture: Join our friendly, supportive team and start making a difference from day one
• Innovate Logistics: Help improve global efficiency and shape the future of logistics
• Collaborative Environment: Work with leaders in the industry in a creative and open culture
• Growth Opportunities: Reach your full potential with abundant professional and personal development options
• Competitive Compensation: Earn a salary that reflects your skills and expertise
• Awards and Recognition: For outstanding performance or significant contributions to the company's success

Join Shipco-IT and be part of a team that's shaping the future of the transportation and logistics industry.

Visit us at www.shipco-it.com / www.shipco.com follow us on LinkedIn