Associate Team Lead

Policybazaar.com; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Policybazaar.com in Bengaluru is seeking a lead for operations who can guide sales floor processes, mentor team members, and monitor performance. The role emphasizes hands-on management of attrition, shrinkage, and productivity, with strong Excel skills to drive MIS reporting and dashboards. You will collaborate with Operations, Training and Quality to achieve business goals, delivering analytics-driven improvements.

Qualifications

• Minimum 3+ years of relevant experience.
• Team handling experience is mandatory.
• Hands-on experience managing attrition, shrinkage, and productivity.
• Strong knowledge of Advanced Excel (Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, MIS Reporting).
• Excellent analytical, communication, and stakeholder management skills.

Responsibilities

• Provide process guidance and floor support to sales teams.
• Coach and mentor team members to improve productivity and quality.
• Monitor team performance and identify improvement opportunities.
• Prepare and maintain MIS reports and performance dashboards.
• Analyze operational metrics and recommend process improvements.
• Coordinate with Operations, Training, and Quality teams to drive business goals.

Skills

Team handling

Advanced Excel

MIS Reporting

Job description

• Provide process guidance and floor support to sales teams
• Coach and mentor team members to improve productivity and quality
• Monitor team performance and identify improvement opportunities
• Prepare and maintain MIS reports and performance dashboards
• Analyze operational metrics and recommend process improvements
• Coordinate with Operations, Training, and Quality teams to drive business goals

Mandatory Requirements

Minimum 3+ years of relevant experience

Team Handling Experience is Mandatory

Hands-on experience managing Attrition, Shrinkage, and Productivity

Strong knowledge of Advanced Excel (Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, MIS Reporting)

Excellent analytical, communication, and stakeholder management skills