Associate Team Lead

Policybazaar.com; Kolkata District; On-site; INR 550,000 - 900,000; Full time

Job summary

Policybazaar.com is seeking an experienced Subject Matter Expert (SME) to support and guide Customer Support/Sales teams by driving operational excellence, improving team productivity, and ensuring process compliance. The ideal candidate should possess strong analytical skills, team handling experience, and expertise in Advanced Excel.

Responsibilities include coaching teams, monitoring performance, preparing MIS dashboards, and coordinating with Operations, Training, and Quality teams to

Qualifications

• Minimum 3+ years of relevant experience.
• Customer Support Team Handling experience is Mandatory.
• Hands-on experience managing Attrition, Shrinkage, Productivity, and Team Performance.
• Strong proficiency in Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, MIS Reporting).
• Excellent analytical, communication, and stakeholder management skills.

Responsibilities

• Provide process guidance and floor support to Customer Support/Sales teams.
• Coach and mentor team members to improve productivity and performance.
• Monitor team performance and identify process improvement opportunities.
• Prepare and maintain MIS reports, dashboards, and performance trackers.
• Analyze operational metrics and share actionable insights.
• Coordinate with Operations, Training, and Quality teams to improve business performance.
• Ensure adherence to company processes and quality standards.

Skills

Advanced Excel

MIS Reporting

Team Handling

Analytical Skills

Stakeholder Management

Tools

Pivot Tables

VLOOKUP/XLOOKUP

INDEX-MATCH

Job description

Notice Period: Immediate Joiners / Up to 15 Days

Employment Type: Full-Time

Job Summary -

Policybazaar is looking for an experienced Subject Matter Expert (SME) to support and guide

Customer Support/Sales teams by driving operational excellence, improving team productivity,

and ensuring process compliance. The ideal candidate should possess strong analytical skills,

team handling experience, and expertise in Advanced Excel.

Key Responsibilities -

• Provide process guidance and floor support to Customer Support/Sales teams.
• Coach and mentor team members to improve productivity and performance.
• Monitor team performance and identify process improvement opportunities.
• Prepare and maintain MIS reports, dashboards, and performance trackers.
• Analyze operational metrics and share actionable insights.
• Coordinate with Operations, Training, and Quality teams to improve business performance.
• Ensure adherence to company processes and quality standards.

Mandatory Requirements -

• Minimum 3+ years of relevant experience.
• Customer Support Team Handling experience is Mandatory.
• Hands-on experience managing Attrition, Shrinkage, Productivity, and Team Performance.
• Strong proficiency in Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, MIS Reporting).
• Excellent analytical, communication, and stakeholder management skills.