Team Lead – Sales

Wroffy Technologies Private Limited; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A technology solutions company based in Gurugram is seeking an experienced Sales professional to drive lead generation and manage client relations. In this role, you will mentor a team, ensure sales targets are met, and provide coaching to agents. Ideal candidates have a minimum of 6 years of experience, strong communication skills in English and Hindi, and a proven ability to manage teams effectively. This full-time position offers opportunities for growth and advancement.

Qualifications

• Minimum 6 years of experience in a relevant role.
• Proven track record in achieving sales targets.
• Experience in chat processes is mandatory.
• Ability to mentor and coach team members.

Responsibilities

• Generate leads and make sales pitches for IT products.
• Manage client needs and escalations appropriately.
• Coaching and feedback to agents.
• Maintain accurate sales reports and team performance metrics.

Skills

Lead generation

Negotiation skills

Time management

People management

Strong communication in English & Hindi

Knowledge of MS Excel

Multi-tasking

Job description

Job Category: Sales

Job Type: Full Time

Job Location: Gurugram

Key Responsibilities

• Primary responsible to generate leads, make strong solution sales pitch, negotiate and close deals for IT Products.
• Preferably familiar, with the technologies like Cloud Services, Microsoft Products Firewall, Internet Bandwidth, Antivirus solutions etc.
• Effective performance planning for self and team, time management, and self-organization.
• Responsible to share the daily, weekly and monthly sale reports.
• Achieve stretched targets and be able to take decisions and manage complex/ difficult employee situations.
• Handle escalations (team and client).
• Accounts visits within defined area.
• Make appropriate recommendations and adjustments to leverage resources, skill changes, post-Overtime, or elevate as required.
• Manage client needs and escalations according to the established escalation process.
• Understand and drive Metrics Improvement.
• Monitor and review service level reports to scan for issues and anomalies and report perceived concerns of the process.
• Ensure complete participation and contribution in organization/process level initiatives (e.g., Absenteeism, Attrition control).
• Ensure that the internal/external targets are met and the team shows continuous improvement month on month.
• Coaching and feedback to mid quartile and bottom quartile agents.
• Mandatory Experience in Chat Process.
• Mentor top quartile performers.
• Strong Communication in English & Hindi.
• People Management Skills.
• Knowledge of MS Excel.
• Multi-tasking.

Experience

• Minimum 6 Yrs

Requirements

• Should possess Good Communication Skills.
• Should have had a Team Handling Experience.
• Maintaining attrition and shrinkage – People Management.
• Must be able to Mentor the team.
• Manage daily floor operations.