Associate Systems Operations

BetaNXT Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

BetaNXT is seeking an experienced Computer Operator with a mainframe background to join the Computer Operations team in Bengaluru on the 3rd shift (US time). The role covers batch processing, SLA adherence, issue documentation and escalation, and monitoring the mainframe and related systems; weekend and holiday work may be required.

Candidates should have 1–2 years of IBM z/OS experience, JCL, ZEKE, TSO, and familiarity with NDM/FTP; experience with Remedy or ServiceNow for incident management

Qualifications

• The ideal candidate will have a background in mainframe processing, financial services, incident management, and customer interaction.
• Experience with Windows laptops and software is expected.
• Strong problem-solving and proactive approach to duties are essential.
• Ability to learn new tools and procedures rapidly and apply knowledge daily.
• Excellent verbal and written communication with internal and external clients.

Responsibilities

• Manage daily workload in the 3rd shift Operations team.
• Ensure batch processing runs successfully and SLAs are met.
• Document, manage, and resolve issues; escalate when needed.
• Maintain timely communication with clients and support teams.
• Monitor mainframe health and related systems/platforms.

Skills

Mainframe processing

Incident management

Customer interaction

Communication skills

Tools

Office 365

Outlook

TEAMS

JCL

TSO (SDSF / ISPF)

ZEKE

NDM/FTP

REMEDY

ServiceNow

DASD / VTS / HMCs

Job description

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Associate Systems Operations

Technology Infrastructure Full Time Professional Bengaluru, Karnataka, IN

BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience. BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle.

Job Description:

Computer Operator – Mainframe

We are currently seeking an experienced professional with a mainframe background to join the BETA Computer Operations department as a Computer Operator .

The Operations department supports the BETA core business and is staffed 24x7x365. Working with the 3 rd shift Operations team, t he ideal candidate will help manage the department’s daily workload while developing in the role of meeting our clients’ evolving needs.

Position Summary

The open position will be based in Bangalore and will cover 3 rd shift hours (US time) - 0030 ET to 0930 ET.

The Bangalore staff works a rotating schedule that changes on a monthly basis.

Weekend shifts are required, as is the ability to work holidays (US and India) and also overtime when needed.

Along with the rest of the 3 rd shift Operations team members in both the US and Bangalore, the candidate would be responsible for a large variety of tasks on a daily basis including (but not limited to) the following:

• Successful batch processing.
• Ensuring all SLAs are met.
• Documenting, managing, and resolving issues.
• Clear and timely escalation to support teams when needed.
• Clear and timely communication with internal and external clients.
• Monitoring the function and health of the mainframe and associated systems / platforms.

Qualifications

The ideal candidate will have a background in the following areas: mainframe processing, financial services, incident management, and customer interaction.

Experience with Windows laptops and software, including Office 365, Outlook, and TEAMS is required.

A proactive and professional approach to duties is essential, as is excellent investigative and problem-solving skills.

The ability to prioritize tasks and work independently is also highly desirable.

The candidate will possess the ability to learn new tools and procedures rapidly, as well as the ability to retain and apply learned knowledge on a daily basis.

Excellent verbal and written communication skills are necessary, as is the ability to effectively communicate in a timely and professional manner with both internal and external clients.

A minimum of 1-2 years’ experience with an IBM mainframe z/OS environment is desired, including experience in the following areas:

• JCL knowledge, including overrides and job restarts
• Use of scheduling packages (ZEKE)
• Use of TSO (SDSF / ISPF)
• Experience with file transfer processes (NDM and FTP) as well as basic network understanding.
• Knowledge of IBM devices and processes (DASD, VTS, HMCs, IPL and PORs)
• Experience in incident management processes and tools (REMEDY, ServiceNow)