Associate Systems Operations

BetaNXT; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

BetaNXT in Bengaluru seeks an experienced mainframe professional to join the BETA Computer Operations team as a Computer Operator. The role covers 3rd shift hours (US time) and supports a 24x7x365 operation, with weekend and holiday work as required.

The successful candidate will monitor batch processing, ensure SLAs are met, document and escalate issues, and communicate clearly with clients. Familiarity with JCL, TSO, and mainframe tools is essential, along with strong problem-solving and

Qualifications

• Mainframe processing experience with solid incident management and customer interaction.
• Proficiency with Windows laptops and Office 365 apps (Outlook, TEAMS).
• Strong problem-solving, proactive approach, and ability to work independently.
• JCL knowledge and use of ZEKE, TSO (SDSF/ISPF), NDM/FTP.
• Experience with IBM devices (DASD, VTS, HMCs, IPL and PORs) and incident tools (REMEDY, ServiceNow); ITIL is a plus.

Responsibilities

• Successful batch processing.
• Ensuring all SLAs are met.
• Documenting, managing, and resolving issues.
• Clear and timely escalation to support teams when needed.
• Clear and timely communication with internal and external clients.
• Monitoring the function and health of the mainframe and associated systems / platforms.

Skills

Mainframe processing

Incident management

Customer interaction

Problem solving

Tools

ZEKE

TSO (SDSF/ISPF)

NDM/FTP

REMEDY

ServiceNow

ITIL

DASD

VTS

HMCs

IPL

PORs

Job description

BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience. BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle.

Job Description

Computer Operator – Mainframe

We are currently seeking an experienced professional with a mainframe background to join the BETA Computer Operations department as a Computer Operator.

The Operations department supports the BETA core business and is staffed 24x7x365. Working with the 3 rd shift Operations team, t he ideal candidate will help manage the department’s daily workload while developing in the role of meeting our clients’ evolving needs.

Position Summary

The open position will be based in Bangalore and will cover 3 rd shift hours (US time) - 0030 ET to 0930 ET.

The Bangalore staff works a rotating schedule that changes on a monthly basis.

Weekend shifts are required, as is the ability to work holidays (US and India) and also overtime when needed.

Responsibilities

• Successful batch processing.
• Ensuring all SLAs are met.
• Documenting, managing, and resolving issues.
• Clear and timely escalation to support teams when needed.
• Clear and timely communication with internal and external clients.
• Monitoring the function and health of the mainframe and associated systems / platforms.

Qualifications

The ideal candidate will have a background in the following areas: mainframe processing, financial services, incident management, and customer interaction.

Experience with Windows laptops and software, including Office 365, Outlook, and TEAMS is required.

A proactive and professional approach to duties is essential, as is excellent investigative and problem-solving skills.

The ability to prioritize tasks and work independently is also highly desirable.

The candidate will possess the ability to learn new tools and procedures rapidly, as well as the ability to retain and apply learned knowledge on a daily basis.

Excellent verbal and written communication skills are necessary, as is the ability to effectively communicate in a timely and professional manner with both internal and external clients.

• JCL knowledge, including overrides and job restarts
• Use of scheduling packages (ZEKE)
• Use of TSO (SDSF / ISPF)
• Experience with file transfer processes (NDM and FTP) as well as basic network understanding.
• Knowledge of IBM devices and processes (DASD, VTS, HMCs, IPL and PORs)
• Experience in incident management processes and tools (REMEDY, ServiceNow)
• ITIL certification is a plus

US 3rd shift - 0030 ET - 0930 ET