Associate Student Counsel

Knowledge Park; Lucknow; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Knowledge Park in Lucknow is seeking a Student Counsel & Enrollment Coordinator to support Authorized Enrollment Partners (AEPs) through counseling, program guidance, and enrollment coordination. You will enable the sales team with timely information and ensure accurate representation of offerings.

You will manage lead allocation, follow-ups, and direct counseling at Learning Centers. Proficiency in Salesforce and MS Office, attention to detail, and strong communication are essential to drive

Qualifications

• Graduate or postgraduate in any discipline.
• 5-7 years of experience in student counseling, education sales/support, or AEP/partner management.
• Familiarity with distance/online education processes preferred.

Responsibilities

• Act as the primary point of contact for all AEPs and support them in student engagement activities.
• Counsel prospective students on program offerings and admission requirements.
• Provide ongoing product and process training to AEP counsellors to ensure accurate representation of programs and services.
• Audit AEP processes including monitoring call quality and compliance.
• Coordinate and resolve AEP and student queries related to admissions, documentation, and escalated cases.
• Assist AEPs with lead nurturing and ensure timely follow-up and conversion support.
• Maintain up-to-date knowledge of institutional policies, academic guidelines, and admission protocols.

Skills

Strong communication

Counseling

Stakeholder management

Salesforce

MS Office

Attention to detail

Independent & team

Time management

Education

Graduate/Postgraduate in any discipline

Tools

Salesforce

MS Office

Job description

Job Purpose

The role serves as a critical support function in the pre-sales process by assisting Authorized Enrollment Partners (AEPs) through effective student counseling and administrative coordination. The incumbent is responsible for enabling the sales team s effectiveness by providing timely information, guiding prospective students through program details, and ensuring smooth execution of key enrollment and service-related strategies.

Requirements - Skills & Competencies

• Strong communication and interpersonal skills
• Counseling and problem-solving abilities
• Stakeholder management and coordination
• Proficiency in CRM tools (Salesforce preferred), MS Office Suite
• Attention to detail, process orientation, and multitasking
• Ability to work independently and as part of a team
• High customer-centric approach with time management skills

Requirements - Education & work experience

• Graduate/Postgraduate in any discipline.
• Relevant experience of at least 5-7 years of work experience in student counseling, education sales/support, or AEP/partner management.
• Familiarity with distance/online education processes will be an added advantage.

Key Responsibilities

AEP Coordination & Sales Enablement

• Act as the primary point of contact for all AEPs and support them in student engagement activities.
• Counsel prospective students on program offerings and admission requirements.
• Provide ongoing product and process training to AEP counsellors to ensure accurate representation of programs and services.
• Audit AEP processes including monitoring call quality and compliance.
• Coordinate and resolve AEP and student queries related to admissions, documentation, and escalated cases.
• Assist AEPs with lead nurturing and ensure timely follow-up and conversion support.
• Maintain up-to-date knowledge of institutional policies, academic guidelines, and admission protocols.

Lead Management

• Allocate leads to AEPs based on predefined allocation criteria in coordination with Territory and Area Managers.
• Ensure adherence to service level expectations, including maintaining a lead response TAT of 20 minutes.
• Manage walk-in enquiries and provide direct counseling support at Learning Centers.
• Follow up on unresolved leads and ensure conversion pipeline is monitored effectively.

MIS & Reports

• Maintain and analyze lead and admissions data in Salesforce CRM.
• Track student inquiries, generate MIS reports, and highlight trends and performance metrics for internal review.
• Monitor follow-ups and resolution timelines to ensure process efficiency and lead tracking accuracy.

Stakeholder Collaboration

• Liaise with internal departments (Academics, Operations, Marketing, IT, etc. ) to address cross-functional issues impacting student onboarding or AEP engagement.
• Support institutional initiatives, process improvements, and compliance measures through regular collaboration.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.