Associate Student Counsel

Talent Corner Hr Services; Lucknow, Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Talent Corner Hr Services in Lucknow seeks an AEP Coordination & Sales Enablement professional to counsel students, be the first contact for Authorized Enrolment Partners, and educate AEPs about our programs.

You will audit AEP processes, coordinate with partners and students on admission documents, conduct counselor training, manage leads, and maintain accurate data in CRM while collaborating with multiple departments.

Qualifications

• Strong communication and interpersonal skills.
• Counseling and problem-solving abilities.
• Stakeholder management and coordination.
• Proficiency in CRM tools (Salesforce preferred), MS Office Suite.
• Attention to detail, process orientation, and multitasking.
• Ability to work independently and as part of a team.
• High customer-centric approach with time management skills.

Responsibilities

• Counsel Students for programs offered by the institution.
• Act as the first point of contact for all Authorized Enrolment Partners (AEPs).
• Educate AEPs about the product portfolio and services.
• Auditing the process of AEPs, including assessing call quality by AEPs.
• Coordinating with the AEP and students for all admission related documentation and queries.
• Conducting training sessions for AEP counsellors at regular intervals.
• Resolving all critical student cases and center cases reported from various department.
• Assists AEP resources to sell to manage leads.
• Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.
• Allocate leads to AEP's as per the agreed grid with the TM and AM.
• Ensure service levels are met at all times, both internally and externally.
• Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
• Manage walk-ins & counsel leads at the Learning Center.
• Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts.
• Track lead queries, follow up with AEPs to resolve & maintain MIS.
• work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs

Skills

Communication skills

Counseling

Stakeholder mgmt

Salesforce

MS Office

Attention to detail

Multitasking

Independent work

Teamwork

Customer-centric

Time management

Education

3+ years of relevant experience

Tools

Salesforce

MS Office

Job description

Key Responsibilities

AEP (Channel Partner)Coordination & Sales Enablement

• Counsel Students for programs offered by the institution
• Act as the first point of contact for all Authorized Enrolment Partners (AEPs)
• Educate AEPs about the product portfolio and services.
• Auditing the process of AEPs, including assessing call quality by AEPs
• Coordinating with the AEP and students for all admission related documentation and queries
• Conducting training sessions for AEP counsellors at regular intervals
• Resolving all critical student cases and center cases reported from various department
• Assists AEP resources to sell to manage leads.
• Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

Lead Management

• Allocate leads to AEP's as per the agreed grid with the TM and AM
• Ensure service levels are met at all times, both internally and externally
• Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
• Manage walk-ins & counsel leads at the Learning Center

MIS & Reports

• Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts
• Track lead queries, follow up with AEPs to resolve & maintain MIS

Stakeholder Collaboration

• work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs

Requirements- Skills & Competencies

• Strong communication and interpersonal skills
• Counseling and problem-solving abilities
• Stakeholder management and coordination
• Proficiency in CRM tools (Salesforce preferred), MS Office Suite
• Attention to detail, process orientation, and multitasking
• Ability to work independently and as part of a team
• High customer-centric approach with time management skills

Requirements- Education & work experience

• Graduate/Postgraduate in any discipline.
• Relevant experience of at least 3 years of work experience in student counseling, education sales/support, or AEP/partner management.
• Familiarity with distance/online education processes will be an added advantage.