Associate/Sr. Associate Operations

Visit Health; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Visit Health is seeking an Operations Executive in Mumbai to manage OPD and Annual Health Checkup bookings for corporate sponsors and VIP clients.

You will coordinate with hospitals, clinics, and diagnostic centers, provide on-site support, and act as the main point of contact for high-value clients, ensuring a premium healthcare experience.

Qualifications

• Bachelor's degree in any discipline is required.
• 3+ years of experience in operations, healthcare coordination, or client servicing.
• Excellent communication and interpersonal skills.
• Willingness to travel locally within Mumbai for hospital/clinic visits.
• Proficient with CRM systems and scheduling tools.
• Fluent in English and local languages (Marathi/Hindi preferred).

Responsibilities

• Coordinate and manage OPD and AHC bookings for VIP clients and corporate sponsors.
• Liaise with hospitals, clinics, and diagnostic centers for accurate scheduling.
• Provide on-site support at hospitals or health centers as required.
• Serve as a single point of contact for VIP clients, handling queries and escalations.
• Maintain records of appointments, visits, and communications.
• Collaborate with internal teams to resolve issues and enhance client experience.
• Ensure service quality and adherence to Visit Health standards and SLAs.
• Represent Visit Health professionally during client interactions.

Skills

Communication

Interpersonal skills

CRM systems

Scheduling tools

Travel locally

English fluency

Education

Bachelor's degree

Tools

CRM systems

Scheduling tools

Job description

About Us

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive

Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families

Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being

Our Core Offerings

• Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience
• Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance
• Health Check-ups Screenings: Preventive check-ups and vaccinations for proactive health management
• Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health
• Preventive OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits

Founding Team

The founding team Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi established Visit Health to bridge the healthcare gap in India

Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone

What Sets Us Apart

• Comprehensive Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations
• Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic
• Engagement Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits
• 24/7 Accessibility: Accessible health support anytime, designed to address India s diverse healthcare needs

Key Milestones Achievements

• Expanding Primary Care Access: Serving over 5 million users with 1 5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders
• Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs
• Technological Innovation: Introduced India s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors
• Awards Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022)
• Funding Success: Secured over $40 million in investments to drive growth and service expansion

Future Vision

Visit Health aims to further strengthen India s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions

With a focus on universal health coverage, we re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives

Visit Health Empowering workplaces with accessible, affordable, and impactful healthcare

Role Summary

We are looking for a proactive and detail-oriented Operations Executive based in Mumbai to manage and coordinate OPD (Outpatient Department) and AHC (Annual Health Checkup) bookings for corporate sponsors and VIP clients

This role involves end-to-end coordination, client servicing, and on-ground support through hospital or diagnostic center visits as per operational requirements to ensure a smooth, premium healthcare experience for high-value clients

Key Responsibilities

• Coordinate and manage OPD and AHC bookings for VIP clients and corporate sponsors
• Liaise with hospitals, clinics, and diagnostic centers to ensure accurate and timely scheduling of appointments
• Provide on-site support at hospitals or health centers, as required, to assist VIP clients and ensure smooth execution of services
• Act as a single point of contact for VIP clients, managing queries, rescheduling, and escalations
• Maintain accurate records and documentation of all appointments, visits, and client communications
• Work closely with internal teams (Customer Support, Account Management, Tech) to resolve issues and enhance client experience
• Ensure high service quality and adherence to Visit Health s standards and SLAs
• Professionally represent Visit Health during in-person visits and client interactions

Key Requirements

• Bachelor s degree in any discipline (Healthcare, Tech, Hospitality, or Business preferred)
• 3+ years of experience in operations, healthcare coordination, or client servicing
• Excellent communication and interpersonal skills
• Willingness to travel locally within Mumbai for hospital/clinic visits as per business needs
• Proficient with CRM systems and scheduling tools
• Fluent in English and local languages (Marathi/Hindi preferred)