Associate - Accounts Management

Getvisitapp; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Getvisitapp is seeking an Associate - Accounts Management to join our high-energy team at Marathahalli, Bengaluru. The role involves building long-term relationships with clients, increasing volumes by interacting regularly, and ensuring medical appointments are scheduled timely. The ideal candidate will have a Graduate/Postgraduate qualification with 1 to 2 years of experience in client management, preferably in the Insurance/TPA industry. The position is full-time and requires working from the office.

Qualifications

• Minimum 1 to 2 years of experience in client management, preferably in the Insurance/TPA industry.
• Good understanding of Life Insurance operations.
• Good knowledge of MS Office.

Responsibilities

• Build long term relationships with key clients.
• Increase existing volumes by interacting regularly with clients and helping the sales team.
• Monitor all set SLAs by periodical reviews with stakeholders.
• Act as point of contact for complaints or grievance management.
• Ensure medical appointments scheduling within TAT of 4 hours.

Skills

Client management

MS Office

Insurance operations

Flexibility

Results-oriented

Education

Graduate/Postgraduate

Job description

Visit Health is changing the face of employee health and wellness in India. 1 mn+ users across 200+ large Indian conglomerates to new age start ups trust Visit as their Health and Wellness Partner, catering to the missing and unexplored Wellness Primary Healthcare needs.

Traditionally, the term Employee Health Benefits was synonymous with insurance / hospitalization benefits only; ie, Secondary Care. Whereas today, 90% of individual healthcare and wellness related expenses in India are out of pocket on Primary Care; be it Mental Wellness, Fitness, Nutrition, Diagnostics, Medicines, and most of all, regular doctor appointments. The Covid-19 Pandemic has not only caused such expenses to increase multi fold, but also created a need for accessible systems.

In a professional setting, such offerings are either lacking, or provided in an ad hoc, broken manner through various individual platforms. As a result, the experience for an employee is disconnected, with limited utilization and engagement.

This is where Visit Health comes in - a one stop solution for all employee health benefits needs. We help Companies build a Customized Wellness solution focused on Primary Care aspects such as Fitness, Mental Health, Doctor Teleconsultation, OPD programs, etc. for employees and their families, thereby reducing out of pocket expenses and creating healthier workforces. We have stitched up the broken pieces of employee health benefits in India to make one streamlined platform while increasing employee engagement through gamification.

Visit Health has raised in total of $9million and is backed by renowned investors such as PolicyBazaar, Twitter Co-founder Biz Stone and Kunal Bahl of Snapdeal.

We are looking for Associate - Accounts Management to join our high-energy team at Marathahalli, Bengaluru, Karnataka.

Role & Responsibilities

• Building long term relationship with key clients.
• Increasing existing volumes by interacting regularly with client’s and helping the sales team by cross selling and upselling the service or product.
• Monitoring all the set SLAs by periodical reviews with different stakeholders.
• Act as point of contact for complaints or grievance management.
• Ensuring the medical appointments scheduling within TAT of 4 hours.
• Arranging monthly/weekly review calls with the Insurer.
• Collaborating closely with other departments (like Call Centre, QC Team, Billing Team, other location Branches) to build strategies.
• Ensuring regular MIS flow to the Insurer as per the required format and data.
• Make sure the medical reports TAT targets are met month on month.
• Escort the HNI customers for their medical check-up as and if required.

Desired Candidate Profile

• Graduate/Postgraduate with a Minimum 1 to 2 years of experience in client management preferably in the Insurance/ TPA industry.
• Good understanding of Life Insurance operations.
• Good Knowledge of MS Office.
• Should be Flexible.
• Should be work result-oriented.

Employment Type - Full-time

Mode Of Work - Work From Office