Associate/ Sr. Associate - Omni Channel

Himalaya Wellness Company; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Himalaya Wellness Company in Bengaluru seeks an experienced leader to drive omni-channel growth and e-commerce operations. You will oversee marketplace and store fulfilment, ensuring seamless integration of retail stores with online orders and a consistent brand experience across channels.

You will manage daily platform operations (Amazon, Flipkart, Myntra, etc.), optimize listings and promotions, and collaborate with supply chain, marketing, and CX teams to monitor performance and enhance the

Responsibilities

• Develop and execute omni-channel growth strategy (Marketplace + Store fulfilment)
• Drive integration between retail stores and online order fulfilment ( ship-from-store)
• Ensure consistent brand and customer experience across channels
• E-commerce Operations
• Manage daily operations across platforms (Amazon, Flipkart, Myntra, etc.)
• Monitor order lifecycle: processing, dispatch, delivery SLAs
• Handle escalations related to orders, cancellations, returns, and refunds
• Marketplace Management
• Optimize product listings, pricing, promotions, and visibility
• Coordinate with marketplace account managers
• Work closely with supply chain and store teams for stock availability
• Ensure optimal inventory allocation across warehouses and stores
• Reduce stock-outs and improve fulfilment efficiency
• Performance Monitoring & Analytics
• Track KPIs: GMV, conversion rate, order fill rate, cancellation %, SLA adherence
• Generate weekly/monthly performance reports
• Identify gaps and drive corrective actions
• Customer Experience Management
• Improve end-to-end customer journey across digital channels
• Monitor customer complaints and feedback trends
• Work with CX teams to reduce escalations and improve NPS
• Promotions & Campaigns
• Plan and execute online campaigns, offers, and sale events
• Coordinate with marketing for digital campaigns and traffic generation
• Align offers across online and offline channels
• Cross-functional Coordination
• Collaborate with Retail, IT, Marketing, Supply Chain, and Finance teams

Job description

• Develop and execute omni-channel growth strategy (Marketplace + Store fulfilment)
• Drive integration between retail stores and online order fulfilment ( ship-from-store)
• Ensure consistent brand and customer experience across channels
• E-commerce Operations
• Manage daily operations across platforms (Amazon, Flipkart, Myntra, etc.)
• Monitor order lifecycle: processing, dispatch, delivery SLAs
• Handle escalations related to orders, cancellations, returns, and refunds
• Marketplace Management
• Optimize product listings, pricing, promotions, and visibility
• Coordinate with marketplace account managers
• Work closely with supply chain and store teams for stock availability
• Ensure optimal inventory allocation across warehouses and stores
• Reduce stock-outs and improve fulfilment efficiency
• Performance Monitoring & Analytics
• Track KPIs: GMV, conversion rate, order fill rate, cancellation %, SLA adherence
• Generate weekly/monthly performance reports
• Identify gaps and drive corrective actions
• Customer Experience Management
• Improve end-to-end customer journey across digital channels
• Monitor customer complaints and feedback trends
• Work with CX teams to reduce escalations and improve NPS
• Promotions & Campaigns
• Plan and execute online campaigns, offers, and sale events
• Coordinate with marketing for digital campaigns and traffic generation
• Align offers across online and offline channels
• Cross-functional Coordination
• Collaborate with Retail, IT, Marketing, Supply Chain, and Finance teams