Associate SME - Digital Network & Security ( NS1 )

Microland Limited; Bengaluru; Sur place; INR 600 000 - 1 200 000; Plein temps

Résumé du poste

Microland Limited seeks an Associate SME for Digital Network & Security (NS1) to support routing and security operations across Cisco RandS and Palo Alto devices. The role involves handling escalations, log analysis, and collaboration with senior engineers to maintain secure, high-performance networks.

The candidate should have a graduate degree and hands-on experience with Cisco routing, WLAN, Palo Alto Firewalls, and Zscaler, with a proactive approach to learning and documentation.

Qualifications

• Knowledge of routing protocols (OSPF, EIGRP, BGP), VLANs, STP, and Layer 3 interfaces on Cisco switches/routers.
• Security rules, NAT policies, URL filtering, and Application-ID on Palo Alto Firewalls; log analysis via Panorama/CLI.
• Escalated wireless network issues; supporting configuration changes under supervision; collaborate with senior engineers.

Responsabilités

• Provide second-level support and review junior engineers' work.
• Handle escalations with detailed logs and observations for faster resolution.
• Collaborate with cross-functional teams to ensure secure and reliable network operation.
• Supervise junior staff, assist in onboarding and stakeholder coordination.
• Maintain documentation and ensure high-quality delivery and first-time resolutions.

Connaissances

Cisco WLAN

Cisco R and S

Palo Alto Firewall

Zscaler Proxy

Formation

Any Graduate (Engineering / Science)

Description du poste

Associate SME - Digital Network & Security ( NS1 )

Posted 3 days ago

|

Share Job

Job Description :

Education Qualification :

Any Graduate (Engineering / Science)

Skills :

Primary -> Technology | Cisco WLAN | 4 - Advanced

Primary -> Technology | Cisco R and S | 1 - Aware

Primary -> Technology | Palo Alto Firewall | 4 - Advanced

Secondary -> Technology | Zscaler Proxy | 2 - Knowledgeable

Certification :

Technology | CCNP/ PCNSE/ CWNA/ ZCIP

Configuration and Maintenance of Routing and Switching (Cisco RandS):

Knowledgeable in configuring, verifying, and troubleshooting routing protocols (OSPF, EIGRP, BGP), VLANs, STP, and Layer 3 interfaces on Cisco switches and routers.

Policy Implementation and Monitoring on Palo Alto Firewalls:

Knowledgeable in creating and managing security rules, NAT policies, URL filtering, and Application-ID, as well as performing log analysis using Palo Alto Panorama or CLI.

Aware of resolving escalated wireless network issues, performing basic troubleshooting, and supporting configuration changes under supervision, while collaborating with senior engineers to learn advanced Cisco WLAN operations, maintain documentation, and ensure smooth network performance.

Aware of handling escalated cases involving web proxy and secure internet access, assisting in troubleshooting connectivity, authentication, and policy enforcement issues, while collaborating with senior engineers to apply configuration changes, maintain detailed logs, and ensure the secure and efficient operation of Zscaler services.

Communicates clearly, concisely, and professionally across all levels of interaction. Works efficiently within cross-functional teams, ensuring seamless coordination and alignment during issue resolution. Handles escalations effectively by providing comprehensive analysis, relevant logs, and detailed observations to higher-level teams, enabling faster and more accurate resolution.

Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.

Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.