Associate SME - Digital Network ( SD2 )

Microland Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Microland Limited is seeking a network support specialist with hands-on experience in Fortigate SDWAN, Fortigate Firewall, and Fortigate WLAN. The role emphasizes implementing policies, monitoring performance, and troubleshooting complex connectivity issues to ensure secure and reliable networks.

The ideal candidate has exposure to Cisco Routing and Switching and can work effectively within cross-functional teams, handle escalations with detailed analysis, and mentor junior staff as needed.

Qualifications

• Any Graduate (Engineering / Science) is required.
• Fortigate SDWAN configuration and management experience.
• Fortigate Firewall configuration and policy management.
• Fortigate WLAN configuration and security policies.
• Familiarity with Cisco Routing and Switching.
• Strong communication and cross-functional teamwork.

Responsibilities

• Communicates clearly and professionally across all levels.
• Works within cross-functional teams to resolve issues.
• Handles escalations with detailed analysis and logs.
• Supervises junior employees and supports onboarding and training.
• Provides second-level support and daily guidance.

Skills

Cisco Routing & Switching

Fortigate SDWAN

Fortigate Firewall

Fortigate WLAN

Education

Any Graduate (Engineering / Science)

Tools

Fortigate

Job description

Education Qualification :

Any Graduate (Engineering / Science)

Skills :

Primary -> Technology | Cisco R and S | 1 - Aware

Primary -> Technology | Fortigate SDWAN | 3 - Experienced

Primary -> Technology | Fortigate Firewall | 5 - Expert

Secondary -> Technology | Fortigate WLAN | 1 - Aware

Certification :

Technology | CCNP Enterprise/ NSE 5 ? FortiManager & FortiAnalyzer/ NSE 6 ? SD-WAN Specialist/ NSE 6 ? Secure Wireless LAN

Knowledgeable in Fortigate SDWAN, including configuring and managing SDWAN devices, implementing advanced routing and policies, monitoring network performance, troubleshooting complex connectivity issues, and supporting efficient SDWAN operations and workflow automation.

Knowledgeable in Fortigate Firewall, including configuring and managing firewall devices, implementing advanced security policies, monitoring traffic and threat alerts, troubleshooting complex network and security issues, and supporting secure network operations efficiently.

Aware of Cisco Routing and Switching, including configuring and managing devices, implementing routing and switching protocols, monitoring network performance, troubleshooting connectivity issues, and supporting reliable network operations efficiently.

Aware of Fortigate WLAN, including configuring and managing wireless networks, implementing SSIDs and security policies, monitoring connectivity and performance, troubleshooting common wireless issues, and supporting efficient WLAN operations.

Communicates clearly, concisely, and professionally across all levels of interaction. Works efficiently within cross-functional teams, ensuring seamless coordination and alignment during issue resolution. Handles escalations effectively by providing comprehensive analysis, relevant logs, and detailed observations to higher-level teams, enabling faster and more accurate resolution.

Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.

Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.