Associate Service Engineer

TigerHire; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

TigerHire is seeking a Field Service Engineer in Hyderabad to perform on-site service and maintenance for medical equipment. You will work with senior engineers and the sales team to ensure customer satisfaction and proper operation of devices.

The role requires strong technical, problem-solving and communication skills, as well as the ability to work independently or with a team and to manage travel schedules efficiently.

Qualifications

• 3+ years of relevant experience.
• Diploma or Engineering in Electronics/Biomedical/Electrical.
• Previous field service experience preferred.
• OT experience preferred.
• Strong technical, problem-solving and analytical skills.
• Interpersonal and communication skills with customers.
• Ability to follow mentorship instructions.
• Ability to schedule and work independently or in a team.
• Time management skills to meet customer needs.

Responsibilities

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Independently manage work calendar and travel schedule
• Collaborate with Sr. Level Field Service Engineers and Sales Team
• Manage and control field inventory, tools, test equipment, technical documentation.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner.
• Assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or as required.

Skills

Relevant experience

Interpersonal skills

Communication skills

Problem solving

Analytical skills

Education

Diploma/Engineering in Electronics/Biomedical/Electrical

Job description

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Independently manage work calendar and travel schedule
• Collaborate with Sr. Level Field Service Engineers and Sales Team
• Manage and control field inventory, tools, test equipment, technical documentation.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.
• Other duties may include, but is not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or as required.

What You Need

• 3+ years of relevant experience – required.
• Diploma or Engineering in Electronics/ Biomedical/Electrical – required.
• Previous experience as a technical field service professional or in a relevant capacity is – preferred.
• Experience in OT is - preferred.
• Demonstrates functional technical, problem-solving, and analytical skills – required.
• Demonstrated interpersonal and communication skills; ability to interact effectively with customers as necessary – required.
• Possess ability to follow mentorship instructions and guidance – required.
• Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors – required
• Time management skills to effectively meet customer - required