Associate-Service Desk-PTP 1

Lafarge Africa Plc; Mumbai; On-site; INR 279,000 - 390,600; Part time

Job summary

Lafarge Africa Plc is seeking an Associate for their Service Desk in Navi Mumbai, Maharashtra. The role involves handling queries related to Accounts Payable from both vendors and employees. Responsibilities include ensuring the services meet agreed KPIs and SLAs, resolving issues, and collaborating with the Service Management team.

The ideal candidate will have 0-2 years of experience in Accounts Payable and must be adept at managing vendor queries. This position offers a shift timing of 3:30am to 12:30pm.

Qualifications

• 0-2 years of experience in Accounts Payable.
• Experience in handling vendor queries.

Responsibilities

• Receive queries from vendors and employees and resolve them.
• Ensure delivery of services meets agreed KPIs and SLAs.
• Collaborate with the Service Management team.
• Deal with Internal Customer and Supplier issues.

Skills

Accounts Payable experience

Handling vendor queries

Job description

Associate-Service Desk-PTP 1

Location: Navi Mumbai, MH, IN, 400708

Shift timing: 3:30am to 12:30pm

Scope

• Receiving queries from vendors and employees and resolving them or routing to the right person in the AP team for resolution. Queries may be related to all three areas (AP, Payments Processing, Times & Expenses).
• Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.
• Collaborate with the Service Management team to understand and effectively implement SLA.
• Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case.

Desired Candidate Profile

• 0-2 years of experience in Accounts Payable.
• Experience in handling vendor queries.