Assistant Manager Accounts Payable

WillScot Services India Pvt Ltd; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

WillScot Services India Pvt Ltd is hiring for a day-to-day working supervisor in Accounts Payable. The role focuses on supervising AP Processors and Document Indexers, ensuring timely, accurate processing, and month-end closing support.

Strong leadership and process improvement mindset are essential. The position requires 10+ years in a customer service leadership role, excellent English communication, and SAP/MS Office proficiency.

Qualifications

• Bachelor's degree in finance, accounting, business administration, or a related field.
• 10+ years of experience in customer service with leadership in a customer call center environment.
• Excellent English communication and interpersonal skills.
• Ability to work independently, exercise sound judgment, and make timely decisions.
• Experience in GCC or shared services is an added advantage.
• Strong ability to build collaborative relationships across levels and departments.
• Demonstrated leadership capabilities and cross-functional collaboration.
• Strong attention to detail with high accuracy in invoice processing and reconciliation.
• Excellent written and verbal communication skills.
• Technical proficiency with MS Office and SAP.

Responsibilities

• Lead a team of Accounts Payable Processors and Document Indexers by setting, tracking, and monitoring performance targets.
• Support training and onboarding of new employees and ensure policy implementation.
• Drive compliance with transactional processes to ensure accuracy and KPIs.
• Provide day-to-day supervision of Accounts Payable and Document Indexing teams.
• Monitor daily invoice indexing and processing for accuracy and KPI adherence.
• Assist in resolving discrepancies and handling time-sensitive requests.
• Provide support to branch personnel regarding vendor invoices and payments.
• Assist with month-end AP closing activities and coordination during final week for high-value invoices.
• Handle AP escalations to ensure timely resolution.
• Monitor weekly credit memo processing within defined timelines.
• Contribute ideas to improve processing efficiency and operational effectiveness.
• Build and maintain strong relationships with internal and external customers.

Skills

Leadership

Team supervision

Training & onboarding

Process improvement

Stakeholder communication

Attention to detail

Cross-functional collaboration

Decision making

Vendor/invoice processing

Education

Bachelor's degree in finance, accounting, business administration

Tools

SAP

Microsoft Office

Outlook

Job description

US Shift : 6:30 PM TO 3:30 AM IST

Monday to Friday : Work From Office

Cab Facility, To & Fro, Baner Office

The primary focus of this position is the day-to-day supervision of the Accounts Payable Processors and Document Indexer Specialists. This role will be a working supervisor and will also be responsible for assisting the Accounts Payable Leadership in all month-end prep work.

WHAT YOU'LL BE DOING:

• Lead a team of Accounts Payable Processors and Document Indexers by setting, tracking, and monitoring performance targets to ensure operational excellence.
• Support the training and onboarding of new employees and ensure effective implementation of new policies and procedures across the team.
• Drive compliance with transactional processes to ensure accuracy, consistency, and adherence to defined standards and KPIs.
• Provide day-to-day supervision of the Accounts Payable and Document Indexing teams, ensuring adherence to departmental procedures and timely, accurate delivery of work.
• Monitor daily invoice indexing and processing activities to ensure accuracy and compliance with established KPIs.
• Assist in resolving discrepancies and managing urgent or time-sensitive requests.
• Provide support to company branch personnel regarding vendor invoices, payments, and related inquiries.
• Support month-end Accounts Payable closing activities, including coordinating with field personnel during the final week of the month for high-value invoices in branch review and direct coding queues.
• Assist with Accounts Payable escalations to ensure timely and effective resolution.
• Monitor weekly credit memo processing to ensure completion within defined timelines.
• Contribute ideas and recommendations to improve processing efficiency and operational effectiveness.
• Perform other duties as assigned.
• Build and maintain strong working relationships with internal and external customers at all levels of the organization.

Reporting Structure

• Reports to Manager
• Supervisory Responsibilities; Supervise a sta direct employees

Education And Qualifications:

• Bachelors degree in finance, Accounting, Business Administration, or a related field.
• 10+ years of experience in customer service, with a proven leadership background in a customer call center environment; demonstrated ability to develop, mentor, and empower customer success teams while fostering a culture of accountability.
• Excellent English communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Ability to work independently, exercise sound judgment, and make timely decisions in a fast-paced environment.
• Experience working in a Global Capability Center (GCC) or shared services environment is an added advantage.
• Strong ability to build and maintain collaborative relationships across all levels and departments.
• Demonstrated leadership capabilities, including effective cross-functional collaboration with Procurement, Finance, and Operations, and the ability to motivate teams under tight deadlines.
• Strong attention to detail, with high accuracy in invoice reconciliation and transactional processing.
• Excellent written and verbal communication skills.
• Technical proficiency with Microsoft Office Suite (including Outlook) and accounting/ERP systems such as SAP.
• Strong organizational skills with the ability to manage workflow queues and prioritize tasks effectively in a fast-paced, high-volume environment.