Associate-Service Desk-PTP

Holcim; Navi Mumbai; On-site; INR 279,000 - 424,000; Full time

Job summary

Holcim is seeking an Accounts Payable professional for their team in Airoli, Navi Mumbai. The role focuses on resolving vendor and employee queries and routing them to the appropriate AP team member for resolution.

You will help ensure timely processing and policy adherence in a fast-paced environment. The ideal candidate has 0-2 years of experience in Accounts Payable and experience handling vendor queries.

Qualifications

• 0-2 years of experience in Accounts Payable.
• Experience in handling vendor queries.

Responsibilities

• Receive queries from vendors and employees and route to AP team or resolve.
• Ensure delivery of services meets KPIs and SLAs within internal controls.
• Collaborate with Service Management to implement SLAs effectively.
• Manage escalation process and push back where required.

Skills

Accounts Payable

Vendor queries

Payments Processing

Job description

Job Description:

Location: Airoli, Navi Mumbai

Shift timing: 3:30am to 12:30pm

About the Role:

Scope:

• - Receiving queries from vendors and employees and accordingly resolving it themselves or
  routing it to the right person in the AP team for resolution. Queries may be related to all the three
  areas (AP, Payments Processing, Times & Expenses)
• - Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs
  defined between Operating Companies and BSC and is within a strong internal control
  framework.
• - Collaborate with the Service Management team to understand and effectively implement SLA.
• - Ensure that Internal Customer and Supplier issues are dealt with in accordance with the
  escalation process and push back where this is not the case;

Desired Candidate Profile:

• 0-2 years of experience in Acoounts Payable
• Experience in handling vendor queries