Helpdesk Executive - Accounts Payable

Gratitude India; Kolkata District, Pune District, Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Gratitude India is seeking an experienced Accounts Payable professional to handle AP helpdesk operations, vendor and stakeholder queries, invoice and payment issues, reconciliations and escalations. You will manage tickets within SLAs, coordinate with AP teams and support month-end close while driving process improvements.

The role requires 4–6 years of PTP experience with 2+ years handling AP calls, and strong SAP/JDE and Excel proficiency to resolve queries efficiently and maintain strong

Qualifications

• 4–6 years of PTP experience with at least 2 years handling AP calls.
• Strong in SAP/JDE and Excel.
• Experience with invoice and payment queries, vendor reconciliations, ticketing, stakeholder communication and SLA management.

Responsibilities

• Handle AP helpdesk operations, vendor and stakeholder queries, invoice and payment issues, reconciliations and escalations.
• Manage tickets within SLAs, coordinate with AP teams, support compliance and month-end close, and drive process improvements.

Skills

Stakeholder communication

SLA management

Ticketing

Tools

SAP/JDE

Excel

Job description

Handle AP helpdesk operations, vendor and stakeholder queries, invoice and payment issues, reconciliations and escalations. Manage tickets within SLAs, coordinate with AP teams, support compliance and month-end close, and drive process improvements.

Required Candidate profile

4–6 years of PTP experience with 2+ years handling AP calls. Strong in SAP/JDE, Excel, invoice and payment queries, vendor reconciliations, ticketing, stakeholder communication and SLA management.