Associate Relationship Manager

SmartQ; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

SmartQ, Bengaluru, Karnataka, is seeking an on-site professional to lead hotel and food service operations for multiple clients. The role emphasizes delivering high-quality service, maintaining hygiene and safety, and driving cost optimization.

You will manage vendor rotations, guide teams, and ensure a positive work culture while upholding professional standards and client satisfaction.

Qualifications

• Graduate/Diploma in Hotel Management is required.
• 3+ years of experience in the food industry or similar.
• Strong work ethic, integrity and personal accountability.

Responsibilities

• Promote a positive work culture and ensure punctual delivery of high-quality service.
• Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Collaborate effectively within a team and demonstrate initiative when working independently.
• Uphold honesty and integrity, fostering a family-oriented culture.
• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
• Embrace a team-player mentality with a can-do attitude.
• Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
• Manage vendor rotations and plan the operations for the assigned clients.

Skills

Customer service

Team leadership

Communication skills

Food industry knowledge

Cost control

Operations management

Self-motivation

Adaptability

Education

Graduate/Diploma in Hotel Management

Job description

Job Description:

About This Job

SmartQ

Location: Bengaluru, Karnataka, India

Work Mode: On-site

Industry: Food and Beverage Services, Mobile Food Services, Accommodation and Food Services

Job Description

About SmartQ

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA...

Role And Responsibilities

• Promote a positive work culture and ensure punctual delivery of high-quality service.
• Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Collaborate effectively within a team and demonstrate initiative when working independently.
• Uphold honesty and integrity, fostering a family-oriented culture.
• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
• Embrace a team-player mentality with a can-do attitude.
• Take pride in personal appearance and hygiene standards.
• Display self-motivation, responsibly using personal initiative.
• Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
• Manage vendor rotations and plan the operations for the assigned clients.

Qualifications

• Graduate/Diploma in Hotel Management discipline.
• Overall 3+years of experience Internal.
• Proven experience in food industry.
• Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.
• The ability to handle pressure and meet deadlines.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience of working with food, technology and people management.
• Result-oriented and accountability
• Proven experience in managing successful teams in a similar environment.
• Excellent financial and application acumen.
• Self-motivated, agile and ability to adapt to a changing environment.