Implementation Engineer

SmartQ; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

SmartQ is seeking an Implementation Engineer to deploy and adopt our platform across client locations. You will configure, train, and support users, ensuring successful go‑live and ongoing success.

You will travel across India to lead deployments, coordinate with stakeholders, and document processes while delivering high‑quality support and demos as needed.

Qualifications

• Bachelor’s degree in any discipline.
• 2+ years of experience in implementation, technical support, customer support, or a related role.
• Excellent written and verbal communication skills in English with strong email etiquette.
• Strong stakeholder management and interpersonal skills.
• Hands‑on troubleshooting skills and comfort working with technology‑driven platforms.
• Ability to multitask, prioritize, and manage time effectively.
• Willingness to travel across India for client implementations and launches.

Responsibilities

• Implement and deploy SmartQ platform products remotely and on‑site for client locations.
• Configure applications, manage menu setup, validate system functionality, and ensure smooth go‑live.
• Train clients and end users on product usage, workflows, and best practices.
• Create, update, and maintain implementation guides, user manuals, and support documentation.
• Act as the primary point of contact for clients, handling queries via email, calls, and chat.
• Manage client expectations by clearly communicating deliverables, timelines, and platform capabilities.
• Coordinate with multiple client stakeholders, including decision‑makers, site managers, and on‑ground operational teams.
• Identify, troubleshoot, and resolve issues across SmartQ solution platforms.
• Handle customer inquiries and complaints, ensuring timely resolution and high customer satisfaction.
• Take full ownership of customer issues until closure, escalating to internal teams when required.
• Support pre‑sales and post‑sales activities, including demos, onboarding, and ongoing support.
• Maintain accurate documentation for reporting, issue tracking, and client communications.

Skills

Communication

Stakeholder management

Troubleshooting

Time management

Multitasking

Travel willingness

Education

Bachelor’s degree

Job description

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting‑edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food‑tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA…

Are you excited to join our team as Implementation Engineer?

The Implementation Engineer is responsible for the successful deployment and adoption of SmartQ platform solutions across client locations. The role involves end‑to‑end implementation, system configuration, user training, and post‑go‑live support. Acting as a key liaison between clients and internal teams, the engineer ensures client requirements are accurately translated into effective system setups. This position owns issue resolution, stakeholder coordination, documentation, and adherence to service standards. Strong communication, problem‑solving skills, and readiness to travel is essential to drive customer satisfaction and long‑term platform success.

If you are passionate about food safety and workplace well‑being and eager to make a meaningful impact, we invite you to join SmartQ.

• Implement and deploy SmartQ platform products remotely and on‑site for client locations.
• Configure applications, manage menu setup, validate system functionality, and ensure smooth go‑live.
• Train clients and end users on product usage, workflows, and best practices.
• Create, update, and maintain implementation guides, user manuals, and support documentation.
• Act as the primary point of contact for clients, handling queries via email, calls, and chat.
• Manage client expectations by clearly communicating deliverables, timelines, and platform capabilities.
• Coordinate with multiple client stakeholders, including decision‑makers, site managers, and on‑ground operational teams.
• Identify, troubleshoot, and resolve issues across SmartQ solution platforms.
• Handle customer inquiries and complaints, ensuring timely resolution and high customer satisfaction.
• ake full ownership of customer issues until closure, escalating to internal teams when required.
• Support pre‑sales and post‑sales activities, including demos, onboarding, and ongoing support.
• Maintain accurate documentation for reporting, issue tracking, and client communications.

Qualifications:

• Bachelor’s degree in any discipline.
• 2+ years of experience in implementation, technical support, customer support, or a related role.
• Excellent written and verbal communication skills in English with strong email etiquette.
• Strong stakeholder management and interpersonal skills.
• Hands‑on troubleshooting skills and comfort working with technology‑driven platforms.
• Ability to multitask, prioritize, and manage time effectively.
• Willingness to travel across India for client implementations and launches.
• Strong sense of ownership, collaboration, and process adherence.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.