Associate Program Manager - US

Simplilearn; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Simplilearn in Bangalore (HSR Layout) seeks an Associate Program Manager to oversee the end-to-end learner experience across online programs.

You will manage learner onboarding and engagement, address escalations, monitor retention and CSAT, and coordinate with instructors and cross-functional teams. Proficiency with LMS, Slack, Zoom, and Salesforce is essential.

Qualifications

• Bachelor's degree required; master's preferred.
• Experience in Customer Success, Program Operations, EdTech, or Online Education.
• Strong communication and stakeholder management skills.
• Experience with global/US learners or Data & AI programs is a plus.

Responsibilities

• Manage learner engagement, onboarding, and program delivery.
• Handle learner concerns, escalations, and resolution.
• Monitor cohort performance, retention, completion, CSAT/NPS, and TAT.
• Identify at-risk learners and drive timely interventions.
• Coordinate with instructors and cross-functional teams.
• Manage LMS, Slack, Zoom, Salesforce, and other program tools.

Skills

Customer success

Program operations

EdTech

Online education

Education

Bachelor's degree

Master's preferred

Tools

LMS

Slack

Zoom

Salesforce

Job description

Associate Program Manager - Learner Success & Program Operations

Location: Bangalore (HSR Layout) | Work From Office

"We are looking exclusively for candidates located in Bangalore"

We are looking for an Associate Program Manager to manage the end-to-end learner experience across our online programs.

Key Responsibilities:

• Manage learner engagement, onboarding, and program delivery.
• Handle learner concerns, escalations, and resolution.
• Monitor cohort performance, retention, completion, CSAT/NPS, and TAT.
• Identify at-risk learners and drive timely interventions.
• Coordinate with instructors and cross-functional teams.
• Manage LMS, Slack, Zoom, Salesforce, and other program tools.

What we're looking for:

• Bachelor's degree; Master's preferred.
• 37 years in Customer Success, Program Operations, EdTech, or Online Education.
• Strong communication, problem-solving, and stakeholder management skills.
• Experience with global/US learners or Data & AI programs is a plus.

Candidates based in Bangalore only.